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El Dorado Maroma: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 75 reviews
75 Reviews
5.0 of 5 stars
43
4.0 of 5 stars
22
3.0 of 5 stars
4
2.0 of 5 stars
4
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#19 of 161 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Rooms: 72
Description: Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized... This description is based on information provided by the hotel.
Address:
Maroma Beach
Carretera Cancun - Tulum, Km 55.3
Playa del Carmen 77710
Mexico
Check Rates: $583 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of El Dorado Maroma

( 6-10 of 75 )
“It sucks...”

El Dorado Maroma

5 of 5 stars
Gold Hill, Oregon
Jul 22, 2008
4/5 found this review helpful

…that the other two of Karisma’s resorts we’ve visited (The one’s at Playa Kantenah) don’t have this fantastic beach, WOW! With a short period of time left in the ‘Roo, we decided to add visit to El Dorado Maroma and visit our friend Ana on July 6th. This sweet 72 room resort is nothing short of the standards set by Karisma.

The facilities are divided into two, yet blended well, sections. On the north side you have the charm of the older “Mexican style” renovated units, with 2 restaurants, upstairs bar & swim-up bar. On the southern side there’s the state of the art newer section with 4 story units, swim-ups & infinity pools, main restaurant, activities/infinity pool & bar. Some additions soon to come include pizza ovens (Like those at EDSS) and a more permanent nightly activities & entertainment area.

The staff is all (including housekeeping, groundskeepers, bar/restaurant , and concierge services) at the same high standards expected by management.
We ate in the newer main restaurant, which is open for all 3 meals. For lunch, buffet style snacks are available while you wait for your order, and the food is up to par with that of the other Karisma resorts we’ve been to.

Most of the guests we met were very open and relaxed. It’s hard to imagine anyone not being so while there. Ages ranged generally from mid 20s to mid 60s and although it’s listed as “adults only”, there were 2 sixteen year olds staying there at the time, both very well behaved. We did encounter 2 women in the front lobby, rather loudly, indignantly and rudely stating that they were travel agents and since they were being comp’d at another Karisma resort, they were entitled to the same at Maroma as well. The manger handled it courteously with diplomacy and of course I walked out at that time to avoid giving the 2 women my take on how to deal with “issues” at any resort no matter who you think you are!

One suggestion to the management… Get a sign or something out on Hwy. 307! Very hard to find unless you’ve been given explicit directions.

Upon our return to the ‘Roo, this will be one of the must stay places on our list, small, quiet, relaxing, plus a fantastic beach. Yes Ana, we’ll be back!

  • This TripAdvisor Member:
    • Liked — The beach & staff
    • Disliked — Not being able to stay longer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CTinSO's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: September 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $583 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A little piece of heaven!”

El Dorado Maroma

5 of 5 stars
Oklahoma
Jul 21, 2008
6/6 found this review helpful

Out of all the resorts I’ve stayed at in Mexico Maroma was the best. I read a lot of the trip advisor reviews before we left. Most all of them were positive, and there were a few negative comments about the service, food and drinks. I have to say we had zero complaints about the service, food or drinks. Whoever wrote those reviews must be hard to please. Here is more information about our stay:

Hotel Rooms: There are only 72 rooms which makes this hotel great…no crowds, no fighting for beach chairs or beach beds, etc. There is an old section and a new section. The old section has been updated. The old section is referred to as “Mi Hotelito”. We stayed in the old section, room 201. We had an ocean view and were right in front of a swim up bar and pool and steps away from the beach. We actually preferred the old section. We had a cute patio with a table and an outdoor bed. The room had a lot of charm. The nightly turn down service was a nice added touch.

Service: We could go on and on about the fabulous service we received. The staff was exceptional. Due to the small size of the resort you get to know the staff very well. Some of the staff members who made our stay so great were Mario, Diego, Ivan, Edwin and Roger. Although tipping is not expected because it is an all-inclusive resort, we took a lot of dollar bills so we could tip the staff. They work very hard and deserved the tips we gave them.

Food and Drinks: I wasn’t expecting much as far as food is concerned. The food has always been just “ok” at all the other resorts I’ve stayed. However, the food at Maroma was an exception. You eat at the same place for breakfast and lunch. At night, the Oriental, Mexican and Italian restaurants are all in the same building, and you don’t have to make reservations. There was a lot of variety. You could go the whole week and not eat the same thing.

There are not buffets like you typically see at larger resorts. All eating is sit-down restaurant style. The Mexican restaurant is “Gourmet Mexican” not Tex-Mex which most Americans are used to, but it is still good. Portion sizes are just right. If you are hungry, order more. Make sure you have dessert because it’s great. We personally loved the Apple Strudel and the Flan. You could also have your food delivered to you outside. We ate lunch on one of the outdoor beach beds. Room service is available 24/7.

Someone commented about the drinks not having enough alcohol. We had plenty of strong drinks. Our favorites were the Strawberry Daiquiri, Pina Colada, Miami Vice and Mango Margarita.

Beach: The beach area was gorgeous. The sand was white and powdery. There weren’t really any waves so it made it nice to hang out in the ocean. We brought inflatable rafts and laid on them in the ocean. You could walk out far and still touch the bottom which was great. They have a kayak you can use and snorkeling equipment. You might want to ask for the snorkeling equipment early because they have a low number and it was checked out the whole time we were there. There were plenty of chairs and wonderful beach beds. These were great for shade and afternoon naps.

Excursions: There is a Marina next door. There you can rent jet skis, parasail and snorkel. This stuff is not included. However, for snorkeling I recommend Captain Memo.

Captain Memo: I read about him on Trip Advisor. To find him, you walk out to the beach and go left for approximately 20 to 25 minutes. You will pass the marina and then a large house that is in the process of being built. You won’t pass any other hotels just unoccupied land. You will see the signs he has made on the beach. There is a structure made out of wood and he has old plastic bottles hanging from it. His boat should be sitting right directly across from his signs out in the ocean. The sail boat is old, but don’t let this scare you. He is a very nice man. He only charges $35 per person for up to 6 people. He takes you sailing for about 2 hours and then snorkeling for an hour. He schedules the trips at 10 AM and 2 PM. It is best to catch him around 9:45, 1:30 or 5:15. We found him and booked our trip a couple of days later. You do have to walk out into the water to get to his boat. You can take a beach bag and just hold it over your head as you walk to his boat. The water only gets about neck high.

Overall, we had a great time and will definitely go back. This is an OUTSTANDING hotel with OUTSTANDING service.

  • This TripAdvisor Member:
    • Liked — We liked the small size. The hotel was very relaxing and quite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
slvinson's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 17, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $583 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ahhhh......Heaven!”

El Dorado Maroma

Jul 13, 2008
5/5 found this review helpful

My husband and I visited El Dorado Maroma for our honeymoon a few weeks ago and fell in love with the place. We stayed in room 412 in the new section with an Infinity Pool. Our view was fabulous and the room was beautiful. El Dorado could not have been a more perfect fit for us. We loved the small size of the resort and the fact that everything was so close together. They organize fun little cooking classes, wine tastings, fresh taco bar lunches on the beach, volleyball games, bocci ball, etc. for you during the week. Our food was wonderful (our favorite was Sabores the Mexican restaurant) and service outstanding. We honestly felt like we were leaving camp when we left after our week long stay. We knew everyone that worked there by name and they all waved goodbye to us as we left. This place was wonderful if you are looking for sheer relaxation on a beautiful beach.....my happy place is now on one of their beach beds.

  • This TripAdvisor Member:
    • Liked — Small size of the resort, excellent service, relaxing surroundings.
    • Disliked — We loved all of it!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
freifrei's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: July 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $583 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Ready to go back!”

El Dorado Maroma

Jul 12, 2008
3/3 found this review helpful

We've stayed at several all inclusive resorts in Mexico, and I can honestly say that this is the first time that I was not ready to leave. Everything from the food, drinks, service, atmosphere and entertainment was excellent. We loved the small, quite feel of the place. We had seclusion when we wanted it, we had group therapy time when we needed it (Swim up bar).

For those who have complained about drinks not being strong enough, I am just glad no one saw me adding water to my margarita's.

We opened up the room service menu our first morning and got as far as the Mars and Maya. Spinach and mushroom/Ham and cheese omelettes. This was accompanied with fresh fruit, pico and guacamole, toast, tomato juice, and a pot of coffee. "it will be in your room in 35 minutes"... Usually within 15-20 minutes it was delivered and set up on the table on the patio. We had the same thing every morning it was so good, I wish I had it this morning.

We missed most of the theme lunches under the picnic palapa, except for the 4th of July Barbeque, which was outstanding. The ribs/steak was awesome, like eating in someones backyard, including more pico and guacamole. (Both the pico and Guac are some of the best we have ever had). Our favorite Restaurant was the Italian, with the best tuna carpaccio ever, and the best waiter ever (Carlos).

The nightly entertainment at Rick's Bar was so laid back and enjoyable. Two nights, there were a band of four guys, playing rock, and two nights there were two girls that were amazing.

My boyfriend went fishing one morning with a couple of guys from our hotel (Sean and Mark), right from the marina next door, and I enjoyed a massage/facial, which I would highly recommend. That evening the fresh catch of the morning was prepared for six of us at the Italian restaurant.

One of the little things that was such a nice touch, was the aromatherapy in the room. Our room was #211, overlooking the smaller pool, where you could still see the ocean. The room was cleaned when we left every morning, and in the evening, they came in for turndown service, and it always smelled so good.

In reading some of these reports prior to our trip, we could not believe for a moment that anyone could find negative things to say about this resort. You have to go into these with an open mind, however, our experience was top notch. Having stayed at the sister property (Azul), we preferred this resort.

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Leaving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jomamaTexas's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 12, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $583 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!”

El Dorado Maroma

Jul 11, 2008
3/3 found this review helpful

My husband and I were looking for a totally relaxing vacation and that is exactly what we had. We stayed in the older section on the ground floor (excellent choice). We loved the beach bed and the beautiful view of the sea. The service was excellent. The restaurants were all good, but our favorite was Sabores, the Mexican restaurant. Breakfast was fantastic. I had the sky massage which was awesome (my husband doesn't like massages). We had planned to visit the ruins, but were just too relaxed to leave this beautiful resort.

Loved it! We will return.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanFlorida's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: July 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $583 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of El Dorado Maroma

( 6-10 of 75 )
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El Dorado Maroma Address

Maroma Beach | Carretera Cancun - Tulum, Km 55.3, Playa del Carmen 77710, Mexico