First I just read someone else's review about how the staff handed them a mop when the room had a problem. And this example is a perfect illustration of the lack of concern for guests at this hotel. Initially, I read the other reviews and figured ok, I'll try it. My concern was noise on 5th ave. Well, it turned out not to be noisy, just completely charmless and sterile. I checked in about 4 pm and the guy at the desk couldn't have cared less about service. He was not rude (he was never rude), he was simply unconcerned about most everything. And then he gave me one of only two rooms next to the lobby. Actually I was placed right next to the restaurant. I figured I'd never sleep, but he did at my request ask the restaurant to turn off the music at 10:30 p.m. I use a white noise machine and ear plugs whenever I travel so I did not hear much- a good thing.
The really odd thing about this room was it was so LIGHT!! They had these weird lights right outside the room (remember this is the lobby) and it looked like Christmas coming through my window all night. But inside the room- was darker than any room I'd ever stayed in. The lighting was terrible. The only place to read was in the SHOWER. I don't mean in the bathroom, I mean the SHOWER. So if you don't care to read, and you like sleeping in the light and you don't mind taking a chance in getting the room next to the lobby, try this. If you can be assured of an upstairs room, maybe it's ok.
Oh, yeah, when I told the woman at the desk my concerns about the lighting problems she just stared at me like I was radioactive. They just can't be bothered with trying to make the hotel more to the guests' liking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, Girlfriend getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Beach / Sun