Tides is an A when it comes to customer service. We had a back room which was great for the price we paid. We arrived on Sat. night and then Sunday was great, but when we woke up on Mon. we heard the construction from the next door. We had the furthest room from the beach and the way the resort is set up there are only 3 or so rooms that can hear it. I called Mon. am and lightly compained about the noise on our vacation. They had the top of the hotel set us up with the Presidential suite and a comped dinner. The food is amazing and Cupertino can cook. This place rocks and was a great compliment to the Rosewood that we went to next. They were very nice and friendly to my wife and I.

Regards,

Brian

We have recently returned from the Tides Riviera Maya. After we booked out trip we read the reviews regarding the construction and expressed our concerns to the management. Julian, the General Manager, assured us that everything would be alright and he would personally make sure that our stay would exceed our expectations. Needless to say, Julian's promise was fulfilled and The Tides gave us one of the most memorable vacations we have ever had. Their personal attention to each and every guest's needs are second to none.

It all began with Luis our butler. Luis made sure that everything we needed from dinner reservations, to spa treatments, to adventures around Mexico, to special menu requests were taken care of for us and did so with a smile.

Then there was Victor, our adopted butler. (Or as Luis would say - the PR department.) Victor was always on hand to ask how we were doing , remind us to put on lotion or simply to chat for a few minutes.

Manuel at the Tequila bar knew our names by the first day and was quick with our favorite drink or a bottle of water all week long, before we could even ask him for it.

One of the Nicest and most peaceful person we met was Vanessa the Spa Director. She personalized services to fit our needs and taught us Yoga every morning; allowing us to start the day with a clear mind, open heart and a smile.

And, of course, there was Pepe and Santiago our personal tour guides. They showed us Tulum with colorful stories of people long gone and took us snorkeling in the cenotes. Not to spoil it but the trip with them is worth it just to get their special lunch.

The Tides Riviera Maya is a Beautiful place not only for the location but more importantly for the people you meet. The hotel itself is second to none but the people that work there make it an experience of a lifetime. If you go please say hello to our new friends Julian, Luis, Victor, Pepe & Santiago, Vanessa and Miguel. They all made our stay amazing

My wife and I stayed here on our honeymoon. It was so quiet and secluded. There was only one time the whole week that we weren't the only people in the pool! The service was amazing. We never felt the need to leave the resort.

I’ve never been to Mexico before and ended up doing a lot of research before our trip, relying mostly on tripadvisor. We wanted to have a romantic getaway and we were particularly looking for a small and very serene resort. After reading many excellent reviews about this hotel we booked a week-long trip.

I was a bit nervous because this resort sounded too good to be true and I was very pleased to discover that it was all that and more! The Tides was perfect for what we were looking for – an adults-only romantic peaceful experience with excellent service and unbelievable food. We felt as though we were the only ones in the whole resort. Many things contributed to that feeling – the expansive grounds of the hotel, most of which is a jungle. The private villas were superb and we were able to be completely nude without anyone seeing us. The hotel staff was very friendly and helpful in every way. We felt like they were all at our service every minute of the day. So we really felt pampered.

The private villas are beautiful – clean, nicely decorated, and incredibly romantic. I definitely wouldn’t suggest this place for anything other than romance. Every night we had a turn-down service. We’d come to our room from dinner and the canopy drapes were down, flower pedals everywhere, a page of love poem on the bed, and a very sensual music playing in the background.

The beach was very comfortable and really beautiful. We didn’t go into the water because the beach is definitely rocky and the water was a bit rough most of the time. The pool is very nice though and even though I’m not a pool lover I enjoyed it very much.

The food was amazing although very expensive – think $300 for dinner (including a bottle of wine). The dinner menu changed every day and so did the theme and the setting. One night we had an Argentinean BBQ with a bong fire, another a very romantic pool-side candle-lit dinner, another on the second floor of their open-air restaurant overlooking the pool and the beach.

We went to Play del Carmen for a day once but didn’t really like it. I though it was kind of trashy and loud with tons of street vendors everywhere selling junk so we couldn’t wait to get back to our nice hotel!

Now there was one big negative. I don’t know if we were unlucky (because no one else complained about that) but we had a few incidents with local jungle creatures. Seemed like all of them wanted to hang out in our room! There were multiple cockroaches and ants (both couldn’t get very far in due to the bug poison that the hotel sprays I guess, so they die as soon as they enter your room). One night we had a scorpion in our bathroom which we had to kill with a garbage can because the thing was huge. Another night we got a visit from an enormous caterpillar, also in our bathroom. So the hotel had to send a “team” almost every day to get rid of the “bodies”. I guess it’s smth to be expected when you’re living in the jungle but it was very unpleasant to see those creatures in our room.