I really want to give the Deseo more stars, but as I fight off stomach flu and a cold after staying there for a week, I simply can not do so. So, the good - the design is fantastic. Attention to detail in the design is excellent, it really is a study in minimalism, and I loved that element. But that is really all there is - you would expect a minimalist room with no TV, etc. to be very calming, an oasis of white. This would be the case if not for the location of the hotel and the operation of the poolside disco.
Now, I know that Playa del Carmen is a late night place and that is fine. But the Deseo is built around a pool courtyard that becomes a disco. This disco is open until 1:00 AM every night - and at times there were people there until 2:00 - 2:30 AM. There is no sound insulation at all in the rooms and the music is not really "lounge" music as mentioned in some reviews.
When the hotel bar closes, then the street life on 12th Street picks up. Until 6 AM, every day. I tried earplugs, staying out late, etc. - but I could not do it for 7 nights in a row. They must make more income off the bar than the rooms, because it is unbearable after a few days - I left absolutely exhausted. From a design perspective, the noise just bounces off all of the hard surfaces and there is not nearly enough attention to making the room sound-proof and a relaxing retreat.
I know I sound like an old fogey, but really am not - I love a trendy hotel, but think that one of the reasons to stay in a hotel is to get a good night's sleep. With some design changes, this place could be fantastic.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other