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Deseo Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 48 reviews
48 Reviews
5.0 of 5 stars
17
4.0 of 5 stars
12
3.0 of 5 stars
5
2.0 of 5 stars
6
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#84 of 157 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 15
Address:
5a Avenue y calle 12
Playa del Carmen 77710
Mexico
Check Rates: $216 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Deseo Hotel

( 5-9 of 48 )
“Bewarned - not as good as it should be. Major noise issues.”

Deseo Hotel

Mar 3, 2008

The Deseo is a lovely hotel in some respects. The rooms are minimalist and stylish, the staff are punctual and helpful, and the pool are and bar are great places to be. That said, the Deseo is a terrible hotel for one main reason - the noise levels that you will encounter will ruin your stay, especially if you are unlucky enough to be in one of the rooms that face onto the side street. We had very little sleep for 5 nights due to the constant rowdiness coming from the sleep. The inclusion of ear plugs in your room is not for show - you really will need them, but they are ineffective for the noise you will encounter. The other issue is that thr bar plays loud music until 1am every night. Given all rooms open out to this area, do not expect to get any sleep AT ALL before this time. I would argue the design of this hotel is fatally flawed. Im bitterly disappointed with my stay there. Dont say I didnt warn you.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WanderingGinger's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: March 03, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
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Average price*: $216 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“They need to choose between hotel or club!!!!!”

Deseo Hotel

1 of 5 stars
Nashville, TN
Mar 1, 2008

I would love to give Deseo a great review. It is an interesting modern design hotel. However please be aware that the "Lounge" is a full blown Club/Disco with ( in my opinion) very obnoxious music. With some earplugs I started feel like I might get some sleep until bright flashes of light started pulling all my senses away from any hope of rest. They had some photographers out shooting the party all night long. It was miserable. I would only consider staying here if they shut down the club.....(unlikely) Also they charge more for Weekend nights Fri/ Sat which are the worst for noise....in my opinion they should be trying to get half the normal rate to put up with the techno.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
risenjah's Summary
Date of Stay: February 2008
Member since: January 12, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Bar, Not a Hotel”

Deseo Hotel

1 of 5 stars
Washington, DC
Feb 21, 2008
2/2 found this review helpful

I really want to give the Deseo more stars, but as I fight off stomach flu and a cold after staying there for a week, I simply can not do so. So, the good - the design is fantastic. Attention to detail in the design is excellent, it really is a study in minimalism, and I loved that element. But that is really all there is - you would expect a minimalist room with no TV, etc. to be very calming, an oasis of white. This would be the case if not for the location of the hotel and the operation of the poolside disco.

Now, I know that Playa del Carmen is a late night place and that is fine. But the Deseo is built around a pool courtyard that becomes a disco. This disco is open until 1:00 AM every night - and at times there were people there until 2:00 - 2:30 AM. There is no sound insulation at all in the rooms and the music is not really "lounge" music as mentioned in some reviews.

When the hotel bar closes, then the street life on 12th Street picks up. Until 6 AM, every day. I tried earplugs, staying out late, etc. - but I could not do it for 7 nights in a row. They must make more income off the bar than the rooms, because it is unbearable after a few days - I left absolutely exhausted. From a design perspective, the noise just bounces off all of the hard surfaces and there is not nearly enough attention to making the room sound-proof and a relaxing retreat.

I know I sound like an old fogey, but really am not - I love a trendy hotel, but think that one of the reasons to stay in a hotel is to get a good night's sleep. With some design changes, this place could be fantastic.

  • This TripAdvisor Member:
    • Liked — Great looking place - all style
    • Disliked — Did I mention the noise?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCMobs's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: June 15, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Deseo was perfect for our Rehearsal Dinner!”

Deseo Hotel

5 of 5 stars
Washington DC
Oct 18, 2007

We had our destination wedding in Playa del Carmen and chose Deseo for our Rehearsal Dinner. I couldn't have been happier with this choice. We had such a great time. The location was perfect and the service was excellent! Hugo and his staff really took care of us and all the details! The food was really good, too. They went above and beyond my expectations and I would highly recommend Deseo for any event.

Jennifer & Mark

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenshana's Summary
Date of Stay: October 2007
Member since: January 15, 2007
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Average price*: $216 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“great for party but not for staying”

Deseo Hotel

3 of 5 stars
Munich
Aug 31, 2007
2/2 found this review helpful

The Deseo has definitely a very cool pool/launge arae! In the evinings the music, athmosphere, colours, divan beds... are absolutely fantastic. Perfect for a start into partying or just a relaxed evining. But for all this you do not need to sleep in the hotel. The rooms are small, sparse, no place to dry you beach stuff and way to expensive. If you chose a pool view room (the cheapest rooms) the party goes on directly in front of you window. If you close the curtains that nobody can look inside, you have no daylight at all. Safe the money, sleep somewhere else and come here in the eveining!

  • This TripAdvisor Member:
    • Liked — pool/launge area
    • Disliked — too expensive for the small rooms!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bettyy's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: August 31, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Deseo Hotel

( 5-9 of 48 )
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Deseo Hotel Address

5a Avenue y calle 12, Playa del Carmen 77710, Mexico