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The Royal Playa del Carmen: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 929 reviews
929 Reviews
5.0 of 5 stars
594
4.0 of 5 stars
194
3.0 of 5 stars
54
2.0 of 5 stars
52
1.0 of 5 stars
35
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#8 of 157 hotels in Playa del Carmen
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 312
Description: Beachside all-suite resort with Mexican architecture located next to Gran Porto Real in downtown Playa del Carmen village. This description is based on information provided by the hotel.
Address:
Avenida Constituyentes No 2
(formerly Royal Porto Real Resort)
Playa del Carmen 77780
Mexico
Check Rates: $487 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Royal Playa del Carmen

( 13-17 of 929 )
“Great Honeymoon”

The Royal Playa del Carmen

5 of 5 stars
Columbus, OH
Jul 24, 2008
2/2 found this review helpful

I'm writing this review very belatedly, but I'm sure my comments still apply. My wife and I spent a week at the Royal for our honeymoon, and couldn't have been happier with our experience. No resort is perfect, but the Royal did a great job in making our stay special.

Check-in was fairly easy after a short wait in line. We reserved our specific room online prior to our flight, which is a convenient and easy way to do it. You can choose your room on an interactive map on the Royal's web site, so you know exactly what you're getting when you arrive. We booked an oceanfront junior suite for the week.

Our room was spacious and clean, with comfortable king-size bed and a whirlpool tub. We only used the tub once as it was kind of a hassle to fill it, but it had a little window nearby so you could lounge and look at the stars. The bathroom was small, but large enough for the two of us. A feature we enjoyed was the stereo system with pre-loaded iPod (available from the concierge at no charge). It had a good variety of music, and a LOT of Tom Jones.....haha. My wife loved the hammock on the balcony, and the view of the ocean was spectacular. Expect room service to take about an hour.

Staff was very friendly and helpful, though their honeymoon treat for us turned into a small disaster. When we were out, the staff placed a small cake in our room. By the time we got back, though, tiny ants were all over the area where the cake lay. We called the front desk, and later returned to the smell of bug spray, and a can of Raid left on the dresser. We took it in stride as I played Mr. Exterminator and sprayed all the possible entrances. We never had a problem with ants again, and the smell of the spray quickly faded.

The beach was pretty, always beach chairs avaliable, if not the beach beds. It is a little rocky toward the South near the pier, but if you move a little bit north, it's much more swimable. The service of the beach waiters was pretty spotty. I often just walked up to the bar to get us drinks.

The pool area got very busy during the day, so go out early to get chairs. Pool bar was great, though the drinks were never all that strong. We didn't participate in activities, though the staff worked hard and people seemed to have fun. We met some very nice people around the resort, and most patrons seemed respectful and relaxed. Of course, the group of people from New Jersey were the loudest ones, but not too annoying :)

As far as all-inclusives go, I'd have to say that the food was pretty good. Buffet always had decent food to grab on the run, and the sit-down restaurants generally did not require reservations. I enjoyed the Asian restaurant the most as the food was good Japanese steakhouse fare (the sushi was just OK) and the ambiance was the best. Pelicanos was good for lunch, and the Chef's Plate was excellent on the night we went. My wife even ate the grouper, and she doesn't even like fish! We tried the Mexican restaurant at the resort next door, but it was pretty disappointing. Overall, though, we both enjoyed the food well enough.

The entertainment at the resort was nothing special, but we had a great time shopping on 5th Avenue in Playa del Carmen. Just make sure you go South from the Royal, where most of the action is. The street has designer boutiques situated next to local trinket stands, so it's an interesting contrast. It's an exciting vibe, though, and there's lots of interesting items to browse. Never take the first price!!!

Overall, we would definitely return to the Royal. Our speedboat and snorkeling excursion we booked in the hotel was a lot of fun, even though it was the only cloudy day of our week in Mexico. The staff is friendly and helpful, and very deserving of the tips you can spare. It's Mexico, so expect a few annoyances (like the ants near our room or the stray cats in Pelicanos), but keep an open mind and enjoy the beauty. Remember...you're there to relax, so don't get stressed out by the small stuff. Have fun!

  • This TripAdvisor Member:
    • Liked — The oceanfront room; staff; location near 5th Ave
    • Disliked — Slow room ervice; spotty beach service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mzakal's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: May 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $487 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“FAR EXCEEDED EXPECTATIONS”

The Royal Playa del Carmen

5 of 5 stars
New Jersey
Jul 23, 2008
2/4 found this review helpful

What a fabulous property!!

We were concerned about an "all inclusive" vacation. The property is spectacular, though the beach is not as swimmable as we'd like.

The service was impeccable, the people were terrific, and the food was above average. The ocean view (not oceanfront) rooms were beautiful and spacious.

The alcohol was okay, though not as great as I would like.

Overall, it's wonderful. Great for couples, honeymooners and anyone who needs to get away, with no screaming kids, or splashing in the pool. We really enjoyed!!

  • This TripAdvisor Member:
    • Liked — Poolside was wonderful
    • Disliked — No Air Conditioned Lobbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bondman84's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $487 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved this hotel!”

The Royal Playa del Carmen

Jul 22, 2008
6/6 found this review helpful

This is an awesome hotel, and by far, the cleanest hotel we have ever stayed at. (My husband and I went to Sandals in Whitehouse Jamaica last year and felt that this hotel was by far better! ) First of all- use the on-line check-in they offer. We arrived around 2:00 PM and we were escorted to our room immediately, even though check-in is not until 3:00 PM!
ROOM: We booked a non- smoking ocean-front junior suite. We were on the 3rd floor and the view was just beautiful. The room was very nice: frameless glass shower, large vanity area, two person in- room jacuzzi, and a very comfortable, plush bed..
Turn down service is romantic- soft music and oil scented, with adorable towel creations! (Swans, bunnies, little girl, etc.) Our concierge, Anna, was helpful.
POOL: Lots of fun if you choose to participate in the various activities they offer. The staff is so hard-working and provide you with games, dancing, cooking, and drink making lessons, as well as constant bar service, fruit, even a rolling cart with reading material and sun tan lotion.. Carlos, Angelo, and Rosario are terrific.
FOOD: The food is very good- but a bit shy of excellent. Asiana, the Asian restaurant was very good, as was Chef's Table (you need a reservation for this one)! Pelicanos is fine for breakfast, offering a large variety of choices. The Mexican restaurant across the street at their sister property (you have full access to their restaurants) was very good.
BEACH: Due to the hurricane of last year, unfortunately there was a lot of beach erosion- but if you just walk about 50 yards down the beach it is fine.
LOCATION: Being close to 5th Avenue, the main street in town gives you a convenient way to spend the evening without having to use taxis or buses.
FINALLY... My husband and I were able to totally relax and never had even one negative issue. We knew in advance to ignore any offers for soliciting time shares and we were not bothered. I WOULD HIGHLY RECOMMEND THIS HOTEL for a terrific experience.

  • This TripAdvisor Member:
    • Liked — Excellent service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happytravelor21's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 01, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $487 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Romantic . . . .”

The Royal Playa del Carmen

5 of 5 stars
Corpus Christi, Texas
Jul 22, 2008
3/3 found this review helpful

This hotel is beautiful, the food is good and the rooms are extremely clean. The location is perfect, you can either walk or take a short taxi ride just about any where you would like. This hotel is perfect for a honeymoon or a romantic getaway. The staff is very nice and courteous. Been to Playa del Carmen on 3 separate ocassion (different hotels) and The Royal is by far the best. I would go back in a heartbeat but husband is tired of going to the same town but I absolutely love Playa del Carmen.

  • This TripAdvisor Member:
    • Liked — The cleanliness
    • Disliked — I love everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silos's Summary
Date of Stay: June 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 35-49
Member since: October 23, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $487 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Amazing Honeymoon”

The Royal Playa del Carmen

5 of 5 stars
Montreal
Jul 22, 2008
2/2 found this review helpful

The royal was an amzing place to stay at especially as newlyweds. We came here for our honeymoon and we expected less. It was very good, satifsfying and definitly well worth every penny. We had a great time with the animators,especially with Carlos and Rosario. One piece of advice I would love to give is enjoy every minute once it is over you wish you would have been back. Dont be shy just get involveld in anything especially at the pool area. Between the beach and the pool we enjoyed the pool better.

The beach was still nice but there are a lot of rocks in the ocean therefore please bring shoes to go in the ocean with. The food is incredible. Our favorate place was definitly Chef's plate. I would recoommend the steak. Take advantage of the room service they have and you must try their chocolate cake. We ordered it every night. Hope you will take my advice and decide to go to this honeymoon spot we sure have NO regrets!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elisa101's Summary
Date of Stay: June 2008
Member since: July 22, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $487 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of The Royal Playa del Carmen

( 13-17 of 929 )
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The Royal Playa del Carmen Address

Avenida Constituyentes No 2 | (formerly Royal Porto Real Resort), Playa del Carmen 77780, Mexico