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El Dorado Seaside Suites: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 1,098 reviews
1,098 Reviews
5.0 of 5 stars
562
4.0 of 5 stars
291
3.0 of 5 stars
80
2.0 of 5 stars
99
1.0 of 5 stars
66
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 19 hotels in Puerto Aventuras
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 280
Description: Secluded Mexican Village style, adults only resort, with villas; 20 minutes to Playa Del Carmen. This description is based on information provided by the hotel.
Address:
Km95 Carretera Cancun Tulum
Kantenah
Puerto Aventuras 77710
Mexico
Check Rates: $470 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of El Dorado Seaside Suites

( 20-24 of 1,098 )
“Perfect honeymoon”

El Dorado Seaside Suites

5 of 5 stars
Connecticut
Jul 23, 2008
1/1 found this review helpful

Distance to airport: El Dorado is about 60 miles south of Cancun airport, and this 60-80 minute ride was probably the low point of the trip. We booked our transportation with Lomas Travel, who was excellent. Our driver was not intrusive, as my wife and I had conversations in the back without the driver making small talk. It was a comfortable ride, but there really isn't much to see on the way to the resort. There are run down shacks and abandoned buildings and businesses all along the road, hitchhikers, people walking, it was sad to see. The only areas that were nice were the resorts. On the drive back to the airport, we were in a van with 2 other couples, no big deal.

Resort grounds: Absolutely beautiful, not much else to say. The only complaint I could've possibly had, and this is serious nitpicking, is that the palm trees along the walkways drooped very low, thus forcing me to duck quite a bit while walking around the resort. The gardens are well kept, buildings clean, and there are plenty of secluded, or at least relatively private places to go throughout the resort if you don't want to be in your room. My wife and I also had a great time playing giant checkers, ping pong, and pool.

Beach: This is one area where El Dorado was not particularly strong. The beach is nice, but seeing as the last beaches I went to were on Maui, this really doesn't compare. For laying out, the beach is fine. It is not so good for swimming. In the water, the ground is very rocky, and the water doesn't get deeper until you're at least 500 feet out, and you'd have to walk on a couple hundred feet of coral reef to get there. Also, there are giant sand bags in the water that somewhat ruin the beach's ambiance, but the views are still relatively beautiful. However, we thoroughly enjoyed the snorkeling. A lot of beautiful fish out by the reef.

Staff: The staff was absolutely incredible. They catered to your every need, and spoke decent English. They would also say things in Spanish, then repeat it in English as if to teach you a little Spanish. It was very helpful. Some people that I particularly thought were excellent were Heriberto at Arricefes Restaurant and Lili at the concierge for the swim-up suites. Also, Evaristo, a bartender at Gaviota (swim-up bar) was excellent. While I listed these 3, there was not one time I walked by a staff member, whether it be a groundskeeper or front desk person, whoever it was, they always greeted us with a smile. That being said, sometimes the concierge people would call a little too much. It was nice because they were just asking about how your stay was going, but it got to be a little intrusive after a while.

Service: This was just OK. As part of the honeymoon package, we were supposed to receive a towel arrangement animal daily. Two days we did not get this, or new towels. The towel arrangement was just an added plus, so that wasn't a big deal, but reusing the previous day's towels was kind of a pain. Overall though, it wasn't bad, just not great. In terms of maintenance, they were very quick. Our TV blew out one day, within the hour they came in and replaced it. Also, the concierge does a great job. I had a t-shirt get mixed up with bed sheets, I called the concierge to see if they could look through the laundry, and again, within an hour, I received a call asking when would be a convenient time for them to return my shirt to me.

The Water: The water in this resort is PERFECTLY FINE!!! Do not fall into the "Don't drink Mexican water" thing when at this resort. All of the water is purified, including the tap water.

Swim-up Jacuzzi Suite: The room is spectacular. We stayed in room 4001, about a 30 second swim to Gaviota, the swim-up bar. If you're looking for privacy laying out in the sun by the pool, you won't exactly get it here. You have neighbors, and our neighbors were out quite a bit with us. Only some of the rooms have a divider on one side of the patio, but even with that, the privacy is lacking. This was not a big deal to me, as I loved every second I spent out by/in the pool. Plus, if Evaristo is the bartender, he'll walk up and down the side of the pool and ask if you want anything to drink, and will take your empty glasses. The only problem we had in our room was that the drain in the jacuzzi wouldn't close all the way, so we had to clog it with a washcloth in order to fill it up.

Premium Suite: Again, the room was spectacular, but I actually think I may have liked the swim-up better. We were in room 1404, and the room was truly beautiful. Separate living room from bedroom (no door, just a partial wall), private swim-up pool only available to premium suite guests, and a private exclusive beach bed only available to us. Each premium suite gets their own beach bed. It was great to be able to walk over to the bed and not have to rush out to get one. The view from the bed was beautiful. The perks that go along with the premium suite are excellent. You get the romantic candlelight dinner by the beach, which is a nice experience. Also, one night during your stay the maids make up your beach bed with bed sheets so you can have a nice evening under the stars or you can even sleep out there. This evening comes with chocolates, a towel arrangement, and a bottle of wine. They also give you a bottle of liquor you choose from a brief list. Every night they brought these little snacks, almost like truffles that were delicious. You also get a copy of the Miami Herald Cancun Edition daily. One of the best parts is that you get new beach towels every day. Beach towels can be difficult to track down, so this is a bonus. The MAJOR con of the premium suite we were in was the plumbing. The shower flooded, not severely, but after a few minutes the water would be halfway to your ankle. Also, the toilet did not flush well AT ALL. Going #1 in that toilet you'd have to flush 3 times.

Overall, for the rooms, I think I actually liked the swim-up ROOM better, but the services provided with the premium suite made it beautiful as well.

Honeymoon package: If you're at El Dorado on your honeymoon, if you bring your marriage license (which they never even asked us for), you are eligible for the honeymoon package. This includes a candlelight dinner on the beach, daily towel arrangements, a 30 minute massage lesson, a bottle of champagne in your room at arrival, and bath robes for use during your stay. The candlelight dinner was nice, the towel arrangements were fun to come back to the room to, the champagne was great, but overall having this package did not "make" the trip. The 30 minute massage lesson was basically a plug to try to get you to sign up for couples massages and other spa services, I don't even know if it lasted 30 minutes.

Food: El Dorado offers 5 restaurants, each one is unique and all fairly delicious. The first 2-3 days I absolutely loved the food. I was adventurous, I got things I never would've ordered if I was at home. Don't expect to be able to sit down and order a New York Strip cooked medium rare. All the dishes are gourmet style, with all different kinds of seasonings and sauces, and all very rich. Portions are small, but I actually liked that, because I think if they were bigger, I would've been ready for a McDonald's double cheeseburger about 2 days in. With the portions the way they were, it took about 5 days for me to be a little tired of the food.

Arrecifes is a seafood restaurant that serves breakfast, lunch, and dinner. I found the lunch menu to be the best, dinner was about average.

Klay Talay is the Asian restaurant only open for dinner, and my least favorite of the restaurants, but a beautiful view of the ocean.

La Carretas was the Mexican restaurant, and my favorite. I ordered a stuffed chicken with a bunch of spices and sauces inside with a Spanish type rice and it was absolutely delicious. Only open for dinner.

Mia Casa is the Italian restaurant which was my wife's favorite restaurant, I thought it was slightly above average. They provide the menu for the romantic candlelight dinner on the beach.

Vida serves breakfast, lunch, and dinner, and was very good for breakfast and lunch. I did not particularly enjoy the dinner I had there, as I got sick from it. I'm not a seafood eater but went with mahi mahi and shrimp, so I paid for that.

The Sandwicherie serves the most basic food you'll find on the resort grounds. Your typical burgers, fries, pizza stuff. It's actually the same food menu as Arrecifes, only it's outdoors. This is also where the room service food comes from. If you order one of the mini pizzas, don't get the Margherita pizza, as the sauce tastes like ketchup and is pretty nasty.

Room Service: Very slow. I was told 25 minutes the three times I ordered, and one time it was 30 minutes, the rest were over an hour. Food is still good though, wasn't really a big deal to me.

Suggestions: My wife and I went to Delphinus to swim with the dolphins. It was about $150 a person, worth every penny. It was incredible what the dolphins can do, and how peaceful they are. You take a free shuttle from El Dorado and it's about 25 minutes away. There are a few stops on the way back, but it doesn't take more than 35-40 to get back. Just an absolutely incredible experience. We heard a lot about the archaeological park Xcaret (pronounced "esh-carrot") as well, so we went. It's about 30-40 minutes away, and there was a lot of cool stuff there, such as the underground river, but if you stay for the night show, you're in for a long hot day. The night show is 2 hours long, from 7-9, and even has an intermission. It is basically a musical on how great Mexico is, and while I appreciated what it meant to the Mexican citizens who were there and really getting into it, I found myself extremely bored and ready for it to end. This show is a HUGE deal to the people of Mexico, so it was a great cultural experience, but the show itself, to an only-English speaking American, isn't really worth the time.

Overall: El Dorado Seaside Suites is by far one of the most beautiful resorts I've ever been to, and I couldn't have picked a better place to spend my honeymoon. At some point, I would hope to return. Don't buy into the bad reviews some people have given. The rooms are not musty, the staff does not steal, the beach isn't great, true, but not poor enough to bash the entire resort. Just go, relax, have a great time.

  • This TripAdvisor Member:
    • Liked — The staff and the beautiful resort grounds.
    • Disliked — Getting there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShockNY80's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 18-24
Member since: July 23, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $470 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the room and view”

El Dorado Seaside Suites

4 of 5 stars
dallas, Texas
Jul 22, 2008
0/2 found this review helpful

A great room, great views and great food. However our departure was anything but great. Extra charges and credits not applied.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
camcgm's Summary
Date of Stay: July 2008
Member since: July 22, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $470 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Honeymoon of our Dreams”

El Dorado Seaside Suites

5 of 5 stars
Canada
Jul 21, 2008
2/2 found this review helpful

We just got back from a two week honeymoon at the El Dorado Seaside Suites. It was absolutely amazing. The service was beyond our expectations and everyone was very friendly and willing to do whatever it took to make sure you had a wonderful experience. It was a perfect relaxing spot for a honeymoon and we hope to visit again on an anniversary! The food was oustanding and we wish we could've tried everything in our two weeks...we came close :)! What a wonderful way to start a married life together. The rooms were spacious, clean and cool and the pools were great for a relaxing swim and drink. We loved the swing bars and the activities coordinators. They didn't have big shows but they were well done and a lot of fun (especially the fire show). I would definately recommend this for a romantic and relaxing getaway :) Happy Traveling!

  • This TripAdvisor Member:
    • Liked — The service, beachbeds and food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juica's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 18-24
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $470 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise Found”

El Dorado Seaside Suites

5 of 5 stars
Palm Beach
Jul 21, 2008
1/1 found this review helpful

We have been on many press trips throughout the past ten years to places all over the world. We must say that this resort was one of the finest in our years of travel. The staff was exceptional and catered to not only ours but everyone's needs. The atmosphere, food, location and ambiance was beyond adequate descrip0tion. We highly recommend this to honeymooners, lovers or people who want to de-stress..enjoy! Bill and Anita Finney, Publishers of BoomerTimes & SeniorLife of South Florida.

  • This TripAdvisor Member:
    • Liked — decor was outstanding
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exhuberant's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 65+
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $470 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't be discouraged by other reviews!”

El Dorado Seaside Suites

Jul 21, 2008
3/3 found this review helpful

We just returned from a great stay at EDSS, although I was a bit skeptical after reading other reviews. After flying into Cancun on a Weds. we arranged a private transfer so that we would not have to stop at other resorts for passenger drop-off, and we arrived at EDSS after just 1 hour and 15 min. We arrived early (12:30ish) greeted with champagne and a cold towel, our room was not ready (check in is at 3pm) so we had a bite to eat a cold drink and a swim. We were able to leave our luggage with the bellman after grabbing our suits! We checked back shortly after 3pm and were taken to our room via golf cart.

We booked a swim-up suite and received room 3907. Most of the wedding party were placed in the same building or close by, which was a wonderful idea and request made by the mother of the bride. Our room was lovely, clean, stocked fridge, comfy bed, and the a/c worked great! No power outages at all during our stay as others had mentioned. Loved having the swim-up room, but yes the floors do get extremely slippery when wet, as do much of the grounds throughout the resort, so be careful!!!

We were part of a large group (16 people) staying at the EDSS for a wedding. Everything ran so smooth! We were accommodated all 16 of us for a rehearsal dinner at Vida with a smaller menu of just two dinner selections, and again on the wedding night at Arrecifes. Service was excellent, although I do think they frown on groups a bit, which is understandable as it is a couples resort. As for the wedding itself, I was not the bride, but in my opinion it was absolutely gorgeous! The beach was set up with flowers an tulle draping posts set near the water, the chairs for guest were covered and tied with ribbon, and a small surrounding area of the beach was closed off from other guests for a few hours before the wedding and through the wedding. The ceremony was beautifully done in Spanish and translated in English. The bride and her attendants were transported to the beach in a golf cart so we did not have walk too far in the Mexico heat with our dresses. And it was hot! Luckily we had a bit of a breeze, but consider the temperature when choosing wedding attire. The wedding planner did have a large supply of bottled water on hand throughout the wedding.

As for the rest of the stay it was excellent as well. My husband booked a dive through the resort for $130 USD which included transportation to Playa. They had instruction in the pool the day prior, and then had two dives off the boat, each dive lasting about 40-50 min. While the boys were diving, the girls took a van to Playa for shopping :) Because there were too many of us for a cab (7 in our group) we payed 40$ each way for a 20 min. ride into Playa. A cab seats 4 and costs 20$ each way. Shopping was fun, not a lot of haggling involved as most stores are "americanized" but it is much cheaper than the gift shop at the hotel!

Food at the resort was amazing as well, all meals gourmet to the extent that Mexico does gourmet. Portions are smaller than the U.S. yet still more than enough food. I was always full after eating, just not so full I have a bloated belly feeling which often happens eating at U.S. restaurants. Vida was our favorite, the have nutella and caramel crepes in the morning, yum! also a make your own mimosa, bloody mary bar. Lunch was usually at the grill and I loved the burritos, they are deep fried and probably not a bit healthy, but sooo yummy! The Asian restaurant was very good as well, so was Arrecifes, we did not eat at the Mexican restaurant, and did not like Mia Casa (Italian). Our dinner at Mia Casa was on a Saturday night, service was terribly slow, we ordered our drinks 3 times before receiving them, and each dinner course lasted at least 30 minutes. This is okay, as we had great conversation during the meal, however when the food did arrive we did not particularly care for it, and our drinks sat empty throughout the meal. The bar is were you get the best service, they have premium liquor available as well as a very creative drink menu. I loved the mango daiquiri! The bartender did not learn our names but recognized us by what we drank which we found a bit humorous!

I didn't notice the beach being too rough, we live in Florida and it seemed similar to the sandy beaches here. Once out in the water though beach shoes are recommended as it there is a lot of coral. The beach beds are "reserved" very early, I think this is a stupid game and not really fair to others, especially when someone just throws a towel on a bed and doesn't use it except for maybe an hour or so. We did find plenty of open beds and hammocks closer to the pool area.

Nightly entertainment is what it is.... we didn't get to see the fire show due to high winds, and the other entertainment was only so so. They did have a live band near the bar which was nice for background music.

Overall, I loved our time at EDSS and would definitely return to the resort, or maybe try another one in the area just to experience something new.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Strongradio's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: July 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I do not recommend this hotel for:
Young singles, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $470 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of El Dorado Seaside Suites

( 20-24 of 1,098 )
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