Where do i begin this review will be lengthy but trust me you will want to read to get a full detail of just how bad this place is...the allegro occidental is the worst resort i have ever seen and the staff is even worse!!! the place shouldnt even be called a resort is should be called a roach motel...i visited puerto vallarta with 22 other family members as a family reunion for 8 days and we decided to stay at the allegro because the website paints a beautiful picture but it could not have been far from it...When we arrived we were treated as "V.I.P" supposedly got our keys and headed to our rooms and were all excited as we entered the rooms boy were we in for a let down right when you walk in the musty moldy odor hits your face like a wave, the walls are moldy and cracked the a/c's don't really work the curtains don't close all the way the restrooms are so tiny there were roaches in our shower and the toilet was broken and had to wait forever for it to flush and the room flooded when it rained.
The pool is dirty and extremely tiny for all the people staying at the resort. the jacuzzi is only accesible to those who pay and extra $15 a day. The snack bar serves raw food and leftovers from the buffet the day before. the sewer drain runs right underneath it so when you eat all you smell is the drainage pipe.
The buffet is mediocre at best the food was repetitive and not tasty at all as a matter of fact all members of my family got sick from the food as a matter of fact the last 4 days we had to eat in the city because we got sick.
The staff was probably the worst staff i've ever dealt with the managers never once adressed our complaints we made 3 appointments to meet with the general manager and every time he would go meet him he would never meet us and say he had already gone home. The lady in charge of the VIP marlene was the rudest person ever everytime we adressed the room issues she would ignore us and when she spoke to us she would never look in our faces she would talk to us and look in another direction and in the middle of the conversations she cut us off and answered the phone . And the worst thing was that the hotel locked us out of our rooms for 2 hours because we had made reservations for an activity and cancelled and she said it was too late and had to pay no matter what so we had an activity planned for the day and when we would get back we would pay only to find out all 23 of our family members were locked out of our rooms for 2 hours with infants and all until we paid the debt in full and when we complained to a manager he said she had no right to do that and she didnt even apologize for the inconvenience.
All in all it was by far the worst place ever i would have rather spent a week in Ensenada or Tijuana than ever go there again trust me save your money and the trouble of having to deal with that place!!!

I have been to Mexico 6 times prior to this visit. I took my husband and two children - all their first time. We were to renew our vows there - but all were too sick to get out of bed. The food was bad, very limited and you could tell yesterdays leftovers were now todays soup. Definately NOT a five star - Apple reps disappeared after booking our excursions, hotel conceirge is "greeting" you every morning as you exit the elevator tryng to get you to go to a 90 minute presentation...primarily locals, great kids club activites, but my children coulnd't communicate as we do not speak spanish. Locals are allowed to go there for the day or night with varied rates, so you are surrounded by locals in and out all the time. Locals are nice and friendly, but are used to their own way of life and the staff tend to service them first. I wasted 8 days and nearly $5000 on this trip - very disappointed in this hotel, apple vacations (they sent us a tiny taxi to take us back to the airport rather than the bus - our luggage and our bodies barely could fit - but we were told, don't worry it's paid for) terrible - it will be a long time before if and when we ever return to Mexico - and will never stay here or use apple again!

Ok, never done this before and I was there six months ago, so bear with me. I'm referring back to my travel journal and video tapes to make sure it's fair and unbiased.

First off- the site says that some rooms have balconies and bathtubs when you upgrade. They don't. i checked in in the wee hours of the morning, and discovered that upgraded rooms really just have a king sized bed instead of two doubles. Balconies and bathtub rooms are reserved for the Timeshares. All in all, not a great start.

The buffet restaurant isn't open all the time, it shuts down between breakfast and lunch, and then again between lunch and supper. There is a snack bar that has better lunch food as well, and then is open from 11pm to 2am. It's difficult to find food when the restaurants are closed, there is a mall quite close that has a McDonalds, Domino's, and Baskin Robbins as well as a great little internet cafe and grocery store if you want to stash some snacks for inbetween times.

That said, the bars were fantastic, the drinks not watered down at all, top shelf liquor could be requested. The bartenders were friendly and fast and genuinely appreciative of tips and thank you's. The activities people seemed to put in 12-14 hour days, and tried to involve everyone in the pool activities and things.

The beach was gorgeous, probably along the best strip of beach I saw there. You could walk for kilometers around if you wanted to, and it was warm, clear and seaweed free. They have boogie boards and things that you can check out for an hour at a time- and it's worth it!

The staff are friendly and even the hotel manager will stop and say hi. Zara, the signature rep down there, is fantastic and a lot of fun, so if you're going with them and have any problems or questions be sure to contact her.

The entire place was very clean all the time (no matter how much sand I inadvertently tracked in). I had no problems with bugs, plumbing, or any of the other horror stories you occasionally hear.

We were about a $10 cab ride from Bucerias and about $20 from downtown PV, so if you want to go out every night this might not be the place for you.

All in all, if you're going down there to drink and relax on a beach
this hotel is a fantastic pick. It's not fancy by any stretch of the imagination, but it is clean, comfortable, and pleasant as long as you know what you're in for when you go.

Our entire family stayed at this hotel. It was out of the main city, but close enough for any activity to enjoy. We had plenty of planned activities to keep us busy at the hotel itself, but we did venture out to the city. You can take a taxi from the hotel, they even have taxi cab drivers that will take you to the city for the entire day for a reasonable fee. If you are looking to save money, the city bus lines run right in front of the resort and will take you all over the place we went to the Malecon(boardwalk) and up to surf in Sayulita. Our family took a cab ride tour of the city, zip line tour, Booze cruise, massages and visited zoo animals near paradise village resort. The hotel has a buffet that changes it menu daily, it primarily consisted of a lot of american foods though just like the snack bar. They have 2 restaurants you can book a dinner through one italian and one mexican both are wonderful dining experiences. The staff at the hotel was very accomodating. The maids even did an excellent job going above & beyond traditional needs. If you have a chance they have a photographer working there you can reserve to have sunset photos, which are worth the money. The only small complaints I did have was the beds did not have fitted sheets so they were prone to coming off in the night and halls are cement so if you are in the vicinity of noisy guest you will hear them in the hallway entering/exiting/talking. Be aware that Puerto Vallarta is very humid, so your clothing & paper become very damp-hotel does it's best to rid the rooms of humidity so it's hardly noticeable or interfering of your sleep. Our family is planning on returning next year.