OK so it was the night before stampede but the reception staff were surly and just not interested. They could not find my reservation and only the fact of me presenting a travel agent voucher even kept them interested. Intitially they gave us a room with one queen bed for 3 people!!!!! This progressed to one king bed for 3, then they offered a double bed and pull out for my disabled mother. At this point I saw red and eventually let rip. Ended up with 2 queen beds on a smoking floor despite requesting a non smoking room as I am asthmatic. On asking to speak with the duty manager I got told tough take it or leave it.
Whilst this was going on another poor lady from the same travel agent was being sent out to the Sandman Galgary west on her own as they had run out of rooms.
Customer service is a laugh in this place. We reported as requested in the literature that my mother was disabled and would require assistance in the evnt of an emergency and being on the 19th floor. The reaction was well just how many floors can she walk down then!!!!
The only good point was the location right next to the LTR to get to the stampede.
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