The Renaissance Harborside was a big disappointment to our trip. It definitely does not live up to the other (full service) Marriott's I have stayed at in the past. I am using my reward points for this stay. One positive thing is that we got a Harborside view instead of a city side view (despite what the reservation says) - so its fair to say they upgraded me. Another good thing is that the gym&pool are 24 hours.
So - on to the ranting...
1) To our disappointment, the club lounge was closed for construction.
--a) We were issued vouchers for "nightly h'ordeurves" and "breakfast buffet"
--a1) The Club Lounge usually offer free unlimited food and drinks (bottled water, soda) for all registered guests. The one "appetizer" voucher got us ONE order of a "small item" from the menu at the "Coal Bar". And we even had to pay for the VOSS.
--a2) We love to relax and kick back in the club lounge - this "Coal Bar" was - well its a BAR - not really a relaxing and kicking back experience for us.
2) There was no room safe
3) The whole place has an odor.
--a) The entrance from the garage smells like a nursing home.
--b) The room, and even the hall ways have an overwhelming (fragrant) cleaning agent smell. (it doesn't necessarily smell BAD...its just always present and distinct)
4) There are 2 new high rises blocking the view of the harbor.(My room was on the 12th floor)
5) There was no complimentary bottle of water (usually ~20oz) in the room.
one word sums it up - OLD
I'm going to move across the street to the Marriott Pinnacle. At the very least their lounge is not closed.
6 Reviews
124 Reviews
51 Reviews









Value
Check in / front desk
Value
Rooms



