Terrible may be harsh but some problems doesn't fit. we stopped counting probelems at a dozen. From my confirmed King room transforming into 2 double beds to problems moving to the correct type the next day to cleaning supplies left in room to ineffective in room internet to early disturbing by cleaning staff..... We are starwood frequent users but this property did not meet the standard we have come to expect and will avoid it in future.

Chose this luxury hotel to relax and enjoy our honeymoon however was very disappointed in the size of the corner room we were given, staff seemed to be annoyed when asking questions and were not very hospitable. The restaurants were usually empty and had an uninviting feeling perhaps because of the prices and many many other options in the city. For the price and the luxury brand we felt short changed. We left the hotel early to stay somewhere else.

Recently stayed here for one night for business, the location was fantastic. Right in the middle of everything, shopping, dining, entertainment. There is even a great little food store down the street with fresh produce and a great bakery.

The room I had was decent, 12th floor, decent view, it even had a kitchenette, with is a rare find for a city center hotel. Room price was pretty expensive, but if you can afford it who cares, the location was perfect.

I would not recommend this for a family, because if you stay in the South Tower it is a far hike to the pool.

This was my second time staying at Sheraton Wall Center and it’s likely to be last. While I remember enjoying my first stay about a year ago, the most recent experience was a disappointing one.

I booked through the hotel web-site, requesting a king-size room on a higher floor but was offered a double at check-in. They did find a king-size but on a lower floor. During my two nights stay, I haven’t felt that “extra mile” service that makes a hotel stay memorable. The service you receive is efficient but not outstanding.

My corner room was very small. It did have a tiny kitchenette – a faucet, a burner, a microwave, and a mini fridge. However, there were absolutely no dishes or utensils. I was surprised to find no wine glasses or coffee mugs – small touches that you expect from a “luxury hotel” as it labels itself. The bathroom offered minimal toiletries – if you needed anything besides soap, shampoo, or lotion you needed to request from the housekeeping.

Another disappointment was the lack of running water for several hours during my second afternoon there – apparently due to maintenance that impacted several floors. The hotel provided no advanced notice or apology. This was a Friday afternoon and having to go to the lobby to use a washroom is an unfortunate inconvenience when you just want to relax in your room after several days of business meetings.

I travel to Vancouver very often and have stayed in a number of other downtown hotels. There are definitely better options out there – both in terms of value and quality.