My husband and I made the mistake of staying at this motel. We were coming over from the lower mainland to attend a memorial service held at this facility, so we just decided to book a room for convenience.
NOTE --- anybody who books these rooms for more than $59.00 for a single king bed is paying too much. The price listed on this site is astronomical! There are waaaaaaaaay better motels to stay at that are in the $79 and higher range.
I haven't lived in Victoria for over 10 years, so I am quite ticked that I didn't remember this area of town was ghetto-ish.
First off, these motels are EVERYWHERE!!! Try finding the specific one that you booked at. It's quite fun (not!).
When we pulled in there were quite a few intoxicated people hanging around in the lobby (oh why mince words, they were disgusting old drunks....reminded me of the movie Barfly). I also noticed quite a few of guys going in and out of the lobby that looked like dealers.
During check in the lady (with the wandering eye) said that most people from the lower mainland steal things from the motel (!!!).
Then the baggage cart barely fit into the elevator. My husband had to take the stairs as there was not enough room. The employee helping us actually had to push the cart right up against the wall and ended up getting banged by the elevator door.
We arrive at our room, very small. I sit on the bed, ROCK HARD! I mean really really hard. I'm not a picky person. As soon as I sat on the bed I thought, my god, I just don't want to stay here. This place is awful!
We left to go out for dinner, and when we came back some drunk accosted me at the front door, and my husband ended up almost punching the guy!
It was then I told the staff that I was leaving the next morning rather than spending yet another night at this awful place. I asked them why there were drunks everywhere, they stated they were from the lounge and the bar (Sopranos) on the other side of the building. Why is there no security? Thank god I didn't bring my little girls with me, they would have been terrified.
That night the noise was unbelievable. I ended up getting to sleep, only to wake up the next morning to the sounds of a tap running in the next room.
We left and went to the Holiday Inn on Blanshard St. MUCH BETTER! Only $99 a night.
While there I was speaking with the front desk and told them my horror story, only to find out one of them used to work there! He said they have had a massive bed bug problem, that the facility is filthy, that the owner just buys all the motels up, does minor touch-ups and basically runs slum motels. He said he would never, ever recommend anybody stay there.
My aunt and uncle, who also had a room there, also ended up not staying there that night! I don't know if they were refunded or not for their room.
And, another guest of this event stayed there the same night we did, and was up all night with the noise from all the idiots in the hallway and other rooms!
Unless you like to drink, party, and have hearing aids that you can turn off, DO NOT STAY HERE!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
TICCGM, Manager
(Management representative)
Sep 3, 2008
I am sorry that your experience wasn't what you had hoped for and would like to try my best to put it right at the end of the day; but I must say that I find some of this review irresponsible and mis-informed.
I had responded to this several months ago; but it was not posted. It sounds like on the evening of your stay we were having some noise issues; and for that I do apologize; contrary to what is implied in the review we do have security readily available until 5am 7 nights a week. We are not in a "ghetto" part of town whatsoever; in fact we are only a block away from the Save On Memorial Center and 3 blocks from the fantastic Chinatown.
The part of this review that I find irresponsible is that we are using a 3rd parties opinion about a hotel chain that is not based on fact. I have been at this hotel for over 2 years now and have not seen or incurred 1 bedbug infestation. Bedbugs do happen very infrequently at hotels including 5 star resorts as they are brought in by guests; but again, as stated, it has not happened here during my tenure. As well; our owner provides an excellent service that is, has, and will be appreciated by many guests past, present and future. We try to make Victoria affordable, clean and enjoyable. We have won the Best of the City award 9 years straight for the Best Value Hotel/Motel in Victoria. We don't just buy hotels and "touch them up" we do major renovations and work very hard to the end of updating and upgrading our rooms on a consistent basis. Our hotel this month alone has received new pillow top beds, headboards, duvets for all rooms, lounge chairs and a serious upgrade to our lobby including marble tiling.
Our goal is to continue to move forward as the best value in Victoria striving to give you, the guest, more than you bargained for. We do operate with foresight and vision and truly are dissapointed when a guest is not satisfied and want to do everything we can to make certain they have an enjoyable experience. I understand by reading your review that you did not have an enjoyable experience and I would like to try my best to make it right and change your impression of Traveller's Inn City Center. Please feel free to contact me either by phone toll free 1-888-877-9444 or via email manager.citycenter@travellersinn.com to discuss this further.
Thank you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.