i travel once a month on business to halifax ,i did stay with best west previously,but my third stay was a bit different, ,i booked on line as always ,while i was checking in i requested a room with 2 beds as always ,''although i requested 2 beds when i booked ,but was told when you book on line ,you don't necessary get what is requested ,so i took the room that they gave me ,when i arrived to my assigned room ,there was only 1 bed ,i go down to the desk and tell them i requested 2 beds ,they then asked me if i used the room in any way ,i assured them i only opened the door and left,they then assigned me another room ,i moved again from the eight back to the sixth floor only to find the room was occupied,and again asked if i used the room,they again gave me keys that would not open my door ,down again to the desk ,then they assigned me keys back to the 8th floor ,i go yet again to the eight floor ,finally 2 beds ''that i requested in the first place ''',after several moves of my luggage i try to settle in for some much needed rest ,only to be awake all night by party people ,after 2 calls to the front desk ,i was told, we had security on that floor all evening ,and i don't understand why you were put on a party floor,needlesly to say when i checked out very early the next morning ,i did tell them ,i would not be returning ,i did phone the #for best western ,i understand that chocolate lake in halifax is a franchise ,what was obcene to me ,no apology,i was told after my complaint i would be hearing from best western by e-mail or by telephone ,i heard nothing! needlesly to say ,i opperate a fine motel on'' the world's famous cabot trail,' and will be advising people not to stay at best west ,chocolate lake !!!!!!!!!!
i am very proud to sign my good name christine coolen!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event