this hotel was the pits! it looked pretty good from the outside but the room was awful! the smell hit as soon as you opened the door. there was a huge stain on the carpet. the air conditioner did not work and we had to keep the window open at all times. i never even took my shoes off. the package we got from there was pretty good and niagra was beautiful but that hotel was awful. i will never stay there and would not recommend anyone else either.

My family and I booked a weekend stay, and left after the first night. Upon arrival, we found that the room that was advertised was not what we received. We complained at the front desk, and their response was, "We can't help you, you have to talk to the supervisor tomorrow". The handle on the toilet promptly broke after one use, the remote was shot, and there was no "movie channel", as promised. The pool was nice, but the room was smelly, stained, and generally uncomfortable. After some discussion, we decided to stay for the night, since there was no possibility of a refund, and then talk to the supervisor the next morning.
She was of less help than the clerk, and said they could only respond to customers' requests for repairs (rather than keep things up themselves), since it's an old building. This manager could not discount nor refund our money, it would have to go to someone in some other office, whom I couldn't speak with, but only leave a message for. HA! It's been a week and I still have not heard from anyone about my complaint.
Next time, a cleaner, friendlier environment will get my business, and from what I heard from others staying at this hotel, we won't be the only ones making that decision.

Ww were here for a two night package at $229 in July. The outside of the motel look O.K. The staff are very friendly. The room was clean and a good working order except one of the light made an annoying humming noise. They offer a free shuttle to the casino and falls.

We have just returned from being at this hotel. We had booked a room for 5 nights and could barely stay the one. My husband and I are not fussy people but the accumulation of little (and not so little) things made this one night stay very unpleasant. The room was dirty and reeked of air freshener-to cover up the smell of mould. The carpet was dirty and stained, and there was trash in the trash can from the previous visitor. The convertor did not work. The wallpaper was bubbling and peeling off the wall and the whole place was disgusting and dirty overall. We slept without blankets. We will NEVER return. When we complained about the condition of the room (within 5 minutes of arrival) the front desk woman said there was nothing she could do...we were stuck having to stay or lose out money.