Made a reservation for 4 8 months in advance for a family reunion and traveled 3000 miles to attend. Reservationist said they could accommodate us in the honeymoon suite using two airbeds. When we arrived, they had not reserved the suite. Acknowledged my confirmed reservation for 4 but put us in a room with one double bed and a twin, completely flat air bed and no spares to replace it. We ended up having to inconvenience other relatives by doubleing up in their rooms. The hotel charged us full price for the room and made no compensation for overbooking. When I said I would take my business elsewhere the manager responsed by saying "Good luck, the city is completely sold out". The city of Carleton Place is beautiful!. I do not recommend this hotel to anyone. I would advise you not to waist your vacation plans here.





Value
Service