My girlfriend and I recently spent 4 nights at the Chateau Versailles in Montreal. To say we have a vast insight to the variety of rooms they offer would be an understatement. Upon checking into what we thought was a smoking room (as requested at booking) we were advised in no uncertain terms that the hotel does not have any smoking rooms and were therefore allocated a non-smoking room. We reluctantly accepted and checked into what was a rather nice boutique style room. The room was pastel in colour, of adequate size and with a funky art deco style bathroom.
The next morning i spoke with the very polite and helpful receptionist and asked if in fact there were any smoking rooms - we were advised that yes there were and happily accepted a transfer. (Quite why we were told there were no smoking rooms in the first place by the rather unhelpful girl on the front desk at check in is beyond me).
As you can expect we were now happy to indulge in our filfthy habit and settled into our new room (as nice a standard as the previous one)
Upon returning to our room after a day exploring Montreal, we were shocked to discover that we could not open our doors. Upon consulation with firstly the front desk and then with the maintenance guys it turned out that the door lock had malfunctioned and we would therefore have to be relocated into the sister hotel (Le Meridien) across the street.
After agreeing to do this the hotel then backtracked and advised we would still have to stay in the Chateau versailles and after a half hour delay we were found another room (3rd so far).
Although our new room was bigger it had a number of flaws. Firstly the room lacked any kind of daylight, the bathroom was tiny and more importantly the room was as hot as hell!.
Unusually for this time of year Montreal happened to be really warm that weekend (23c) and trying to sleep in this sweat box became unbearable so much so the next morning we complained to the front desk.
Luckily for us the nicer of the ladies on reception happened to be there and offered to find us yet another room. As you can imagine we were now becoming a little stressed out and frustrated with the sorry chain of events. To our delight, however we were immediately offered a free upgrade to one of the hotels suites (smoking also). This went some way to making up for all the problems we had had so far.
The suite itself was beautiful - massive in size with spacious living and bedrooms areas and topped off with a jacuzzi.
It was a bit of a shame as the hotel itself was really nice, with (on the whole) good service, nice rooms, an ample free breakfast and a good location. If it wasnt for the chain of events i would be considering a 4-5 rating. On the other hand if it wasnt for the excellent customer service given by that one lady a rating of 1 or 2 may have been awarded. As it happens we will compromise with a 3.
Montreal, however is a fantastic city, full of warm friendly people and far nicer than dull Toronto.
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