This WAS a nice hotel years ago, called the Manoir LeMoyne. It seems that Clarion has taken it over and driven it down into nothing more that a dump with drug users yelling all through the night.

Rather than write out a terribly long narrative, here is a long list of why we won't go back:

Small bathroom

Fan did not work
Shower door not attached properly
Drawers did not open and close properly
Hair dryer did not operate for more than 1 minute (alternate I had blew circuit)

Kitchen

Drawers did not open and close properly
Dishes were dirty in the cupboard

Main Area

Air vents were filthy
Wallpaper peeling, with moldy looking walls behind
Dining area chair torn and frayed
Sofa and chair stained

Large Bathroom

Door did not function
Very low water pressure
Spa jets did not work

I have to agree wholeheartedly with the negative reviews.


Oh, and this was the "Presidential Suite". We needed more beds and thought it would be a nice splurge. They wanted $300/night.

First of all we requested 2 rooms next to eachother with pullout couches. The person on the phone said this would not be a problem, but when we got in our rooms were 17 floors apart and no couch in either or them. The 17 floors wouldn't have been a big deal if you didn't have to wait for the elevators for so long. Having no couches was a problem seeming how there were 7 of us for 2 beds. They gave us rooms 13 floors apart on the second night that at least had couches after we complained. Trust me the rooms are crappy so the hassle wasn't worth it.

Also, It is a good distance away from the action. I mean it is walkable, but if you are staying at this hotel you are probably going for the bars and you are going to get drunk so the walk was a bit longer than I wanted.

The funniest part of the hotel experience was when we asked where the ice machines were and the front desk person told us if we wanted ice we could go to the store to buy it.

Do not stay here no matter how cheap of a hotel you want.

Perhaps I should start with the positives before I get to the negatives. My friends and I stayed at the Clarion Hotel the weekend of August 18, 2007. We stayed in an Executive suite which includes a bedroom with a queen sized bed and a sofa bed in the living room. There is a TV in both rooms. The fridge and microwave in the kitchen came in very handy for midnight snacks. It is located quite close to shopping on St. Catherines (10 minute walk) and it's about a 20 minute walk to trails up Mount Royal.

At first glance the hotel seemed decent, but we soon found something VERY disturbing. Underneath the pillow lay an old t-shirt! Unless Clarion has started a complimentary pyjama service, we were certain that it did not belong there, nor did it belong to any of us.

We informed reception of the situation - that the sheets were not changed - and they sent one fresh pillow and sheet. However, the presence of the t-shirt is an obvious indicator that the entire bed was not changed and so we had to call reception again to request a second pillow and sheet.

Despite the fact that the situation was corrected, it did not restore our confidence in the housekeeping practices at this hotel.

The manager was reluctant to compensate us. At first she claimed that "the sheets are definitely clean" as housekeeping cleans them every day. We had to argue this because it is clear that anything left in the bed means that it was not cleaned properly. She ended up giving us complimentary parking (a savings of $35 off a bill of ~$420 for 2 nights). She claimed that because we had pre-paid with Hotels.ca she couldn't do anything else.

Even if the sheets were clean, we still would not go back to this hotel. The elevator, as mentioned on another review, is ancient. The hotel has only 2 elevators which has a maximum capacity of 8 persons each which services over 20 floors. We waited almost 10 minutes for an elevator that wasn't full, and this occured on many occassions.

Finally, the underground parking garage was simply unsafe. It is extremely cramped, making parking for vehicles larger than sedans quite challenging, if not impossible. Also, the ramps were narrow but also 2-way. There are no signs indicating 2-way traffic and accidents could easily occur if someone wasn't looking around the corner, as there were no convex mirrors either. To exit the garage, you have to swipe your card at the bottom of the exit ramp. As we were leaving, the garage door began to close and we had to break in avoid being hit! We had to reverse the car down the steep ramp to open the door again. Seeing as how we drove up the exit ramp at an acceptable speed, this is completely unacceptable.

If you are considering a stay in Montreal, definitely look elsewhere first, unless you don't expect to drive there, take the elevator to the 20th floor, or sleep in clean sheets.

We booked this hotel through Canadian Affair travel agent at a cost of about £50 per night.

This is not a typical hotel - each room contains a sleeping area, a small kitchen and a dining/living area. It's all quite small, but if you're on a budget the kitchen will help keep eating costs down. Everything was clean and tidy, but the kitchen equipment was slightly outdated.

The location is some distance from central Montreal where many of the bars and restaurants are located. Walking is definitely possible, but it takes a while and at night we didn't feel 100% safe walking along Rue Maisonneuve in the vicinity of the hotel. It is probably safer and easier to take the Metro to the Atwater station which is a couple of blocks away.

Our biggest complaint about the hotel was the fact that we had one night where we were kept awake until after 3am by a party on our corridor! It turns out that most of the rooms on the corridor were taken by US high-school kids who had travelled to Montreal because the drinking age-limit is lower!!! Despite calls to reception, nothing was done about it and the noise made it impossible for us to sleep until the last student passed out!

I appreciate that this may well be a rare occurrence, but we felt that the hotel staff didn't go out of their way to help resolve the situation. When we spoke to reception in the morning, they said that they sympathised with us and told us that the students wouldn't be staying there again! There was no apology or offer of recompense.