Nice inn about a ten minute walk from the old city gate. A few blocks from the battlefield park. In addition to the restaurants on Grand Allee, there are shops and restaurants on Rue Cartier, 2 blocks past the hotel. We had a room off the lobby, which I thought would be noisy, but was actually not. Staff was friendly. Room was nice, but only one window. Only complaint was water pressure in the shower. Breakfast was continental - muffins, cereal, toast, yogurt, croissants. It was fine, but it was the same choices every day. If you're looking for a good B&B breakfast, go somewhere else.

My partner & I drove up to Quebec City from our Vermont home to celebrate our 17th anniversary and we stayed at this hotel for the first 3 days of our 7 day stay. Because the reviews and recommendations were so varied and we had never been to QC before we decided to split up our visit between 2 hotels.
>> At Relais Charles-Alexandre we also had the infamous room #23 and for us it was quite comfortable. We would suggest they move the closet rod back further in the huge under-stairs closet so some of the unused space could be used for suitcases, etc. but other than that it was a nice basic room. There was some floor noise from the room upstairs typical of older buildings but it wasn't too bad. NOTE: We have a travel trick to deal with noises ... we take a CD player w/ speakers or a laptop along and set it up at night with an environmental ocean waves CD repeating all night long ... we've been doing this for several years, no neighboring rooms have ever complained about our noise and the sound of the waves covers their noises quite well; we sleep as deeply as we would at the seashore.
>> The bathroom was nice & bright with a great floor to ceiling mirror covering one wall. There was generally good water temp & pressure and few if any weird plumbing noises; I would suggest that the earlier you shower, the more stable the water temperature but this is true in most smaller places more than 25 years old.
>> The breakfasts were excellent; the same choice of 2 dry cereals, choice of 3 types of oversized muffins, choice of 3 flavors of Danon yogurt, etc. and if you like fancy breakfasts you should walk down to Vieux Quebec to one of the cafes. The highlight of our breakfasts here were the best fresh croissants we've had since our last trip to France. As far as portion size, this was more food than we got at our second hotel which was twice the price.
>> We didn't have any problems dealing with the staff. All that we dealt with seemed to speak reasonable English and we speak some French and everybody was quite friendly so we had no problems at all. We reserved parking in advance and there is an extra daily change but this seems to be the norm in Quebec City; the charge wasn't that much and the parking space was very close and convenient.
>> Vieux Quebec: It is about a 1 km walk up a slight hill & down to get there, it's not a bad walk, even in the rain, and except for one day when the arthritis in my back & hip were particularly painful it was no problem at all.
>> We fell in love with Quebec City and will definitely return regularly in the future. As I said previously we do speak some French but in Montreal or Paris we have met with attitude issues in shops, hotels & cafes because we aren't even more fluent, that didn't happen once in Quebec City, even when we went to a big shopping mall; everybody was happy to work with bits & pieces of both languages to make the best communications possible and it made our trip such a joy! Finding a piece of "almost Europe" in North America with people so friendly was such a treat ! ... and when we do come back, if we are on a tight budget (like after we retire) we will definitely stay here.

We were thoroughly disappointed by this hotel. Don't get me wrong, its location is great, just in front of the Plains of Abraham and a 10 minute walk from the town, but the quality of the accommodations and the friendliness of the staff were far from acceptable.

Where to begin? Well, we did arrange parking so after a few minutes hassle we got our car in the parking lot. Then we were told our room wasn't ready - at 3.30 in the afternoon but that we could leave our bags in the room til it was ready. So then we had to lug our cases up very narrow very steep stairs. We're in our 30s and fit and found it a real struggle. If you have any mobility problems - go somewhere else. Eventually we got the room an hour later. It was small, the bed was very hard, the floor was covered in a very odd laminate that squeaked horribly and the bathroom can best be described as a cupboard. The bath was chipped and the toilet at a distinct angle. It was minute. The room looked over a tiny alley at the back. We weren't impressed. Although they had left us a power classics CD - as if that made up for things.

Breakfast was ok - nothing very special, and the next afternoon when we came back from exploring our room hadn't been cleaned by 4pm!!

However, it didn't spoil our enjoyment of Quebec City which was lovely. Just stay some place else.

I came here with three other friends. The Relais was recommended by our auberge in Montreal. The price was right and the location excellent. It does require some walking but that was not a problem for us.
As we checked in, the others were given the keys to the rooms and I got the dreaded room 23. ( I had read about it on a previous review). I balked! The lady at the desk suggested I check it out anyway. She would move me if I didn't like it. Well, it was beautiful. Hardwood floors, soft yellow and white wallcovering, antique furniture, a large bathroom with heritage type taps (some of the tiles could use grouting), TV, CV play and lovely Queen bed. The window looks on to an alley space but it does open and give your fresh air and light. And yes, the closet is under one of the staircases... this is a B&B type place.. it's supposed to be homey! I checked out the others' three rooms and liked #23 the best!
The people at the front desk were very helpful with restaurant suggestions, tour reservations etc.
I would definitely come back again!