my wife took me here for my 40th just for an overnight stay. easy to find, just off the m5 and main trunk road, but set back enough not to hear any road noise. hotel receptionist very attentive and showed us immediately to our room, the hawthorn, on 1 st floor of main house, very large room, seperate dressing area, large alcove with desk, 2 more chairs and pleasant outlook. we immediately went downstairs for a drink and after locating a seat in the garden, the barman indicated an even more pleasant table in the sunken garden, giving us welcome shade from the heat, before bringing our drinks very swiftly. we then took a walk around the grounds, picking some ripe apples from the trees, (not sure if you are supposed to, but looked too nice to leave.) we then returned to our room for a chilled bottle of champagne, before our evening meal. again we were met at the bottom of the stairs and asked if we required pre dinner drinks, which were served accompanied by chefs complimentary nibbles. dinner was an experience 10 courses with a seperate wine chosen for each course, absolutely fabulous and service was immpecable with staff practicably invisible. we then retired to the lounge for coffee and again provided with complimentary petit fours. after a very comfortable nights sleep in the huge bed and a fantastic breakfast we were directed to various places of interest in the local vacinity. have stayed at many 4/5 star hotels around the world and the greenway is one of the better.

We booked this Hotel for a 40th birthday celebration with family. It was an excellent weekend , the service was just right, the food excellent and everything about the Hotel was wonderful. We have stayed at many hotels and it is not often you come way feeling that a Hotel has got the balance just about right. If you want a Hotel with Character, in a lovely setting, with unassuming 5 star service then consider this place.

This was our treat for our very good friends.
The web-site looked fabulous; very opulent, 'oldy worldy' country manor kinda thing. According to internet this hotel has helicopter pad, Rolls Royce Silver Shadow hire. It has big huge windows, big drapes, big open fireplaces, stacks of logs by the door as you go in, you getting the picture? DO NOT EVEN THINK ABOUT IT. Let me list the problems with this hotel and I promise that this is the truth.
We waited in reception for 5 minutes for someone to check us in. (We were not greeted with a smile or friendly face.)
No one offered to take our bags to our rooms.
We were shown to our suites (£175 a night) by the receptionist who informed us on the way to the annex where our suites were located, that there was no water at the moment because the boiler had broken.
Our friends room was dirty. There was thick dust on the top of the headboard. Our friends room was very smelly (the windows were fully open when they arrived so I think that the management were aware of the problem with the smell) The bedspread was dirty. The curtains were hanging off the curtain rings. There was no tea or coffee making facilities. There was no iron. There was no mini-bar. There was no trouser press. The bathroom toiletries were basic and spartan.
There was no satellite tv. THEIR TOILET DID NOT FLUSH EVEN AFTER THE WATER HAD BEEN TURNED BACK ON. Our room (called Elm) was no better. I think it was cleaner but the bedspread was also stained, the curtains were also hanging off the rings, we also did not have any mini bar, tea or coffee, iron, or trouser press. Again the toilet amenities were poor and basic. The floor covering in the bathroom was lino! The telephone did not work for room to room calls, the other telephone did not work at all, the carpet was dirty, the furniture was a mis-match of cheap table-cloth covered chipwood bedside tables to scratched mahogony wardrobes and drawers with handles that came off in your hand when you tried to open them. The wallpaper was coming off the walls in places, there were old holes in the walls where pictures had previously been hung.
When we asked for some information about when the water would be switched back on, well they did not really know. The staff did offer us alternative accommodation in another of their hotels close to Bristol but as we were eating out in Cheltenham that night, it wouldn't have been sensible for us to move. We tried to get into a couple of hotels in Cheltenam but they were full. So we all went without a shower, and to get out of our awful rooms, went to the hotel bar to wait for our taxi.
Well, we waited at the bar for someone to come and serve our drinks. The bar was little more than a table with drinks on; something you would expect in a B & B (Our friends have a much nicer and more substanatial looking bar in their house!) We waited and waited and eventually, our guest had to go to reception and genuinely asked if we were supposed to help ourselves to drinks because there was no one serving . After his complaint someone then came to serve us and another couple who were also waiting. The drinks were OK. The napkins which were on the table to put your drinks on were Christmas Holly and Ivy Napkins turned upside down
We did complain. We did get a reduction in the rate but I would much rather have not had the whole embarrassing experience
Wild horses wouln't get me back to this awful embarrassing excuse of a hotel. It is absolutely appauling. DO NOT EVER CONSIDER SPENDING YOUR HARD EARNED CASH AT THE GREENWAY HOTEL.

We stayed at this hotel in November and had a wonderful weekend. We had a junior suite which was huge and the bathroom was great. The restaurant was quiet but the food was excellent and creative. It is very family friendly as the hotel offers baby listening facilities which meant eating in the restaurant was easy, and the hotel in general did not have that "stuffy" feeling.