Booked the hotel through lastminute.com and had some reservations after reading the reviews on the website concerning the size of the rooms, check in/out and breakfast. Contacted the hotel before arriving advising we were celebrating our wedding anniversary. The manager kindly upgraded us to a studio suite which was very clean and spacious. The whole stay was very pleasurable from check in to check out with no queues at any stage in the process and the staff being very helpful. The location of the hotel was excellent and I would throughly recommend this hotel.

The hotel looked very smart in the common areas, but the rooms were on the small side and looked tired and in need of a little refurbishment. There was an old TV in the room and an ancient heating/ air con system which was very noisy. The pipework in the hotel was very noisy at about 6am and woke us up! There was also no mention of the health club at all in the literature in the room, although it was on site.
The hotel is in a great location for Oxford Street and Regent Street and in a good safe area with the excellent 108 restaurant on Marylebone street just 5 mins walk away

I was booked in this hotel for a work course I was attending in London and had to stay over night. I checked in the hotel around 5.20pm and was amazed at the luxurious lobby and amazing individually designed seating areas, looked 5 star to me. Checked in was quick and easy and the staff were really helpful.

I was in room 444 (4th Floor). I exited the lift and was greated with a bright colour red carpet and butlin looking styled doors. I entered my room and was not unimpressed but not impressed either 'Its only a room to sleep in'. The decor is dated and the furniture was old wood, my tv was perched on a stand in the room and the bed was small in the corner. The bathroom was ok pretty basic and old and my loo did not properly flush. There were 2 irons in the room with tea and coffee.

I had a collegue also staying in the hotel and she was on floor 2 she had been there the night before and showed me around the lobby and seating areas, I was astonished how elegant the rest of the hotel was compared to my room, why is the lobby 5 star and my room 2 star?? After our meal she told me all about her luxurious room so when came back that eve asked to be put on floor 2, 'no problem' Well as soon as I stepped off the lift the carpets were new the room doors were modern wood and the room was AMAZING! All modern with plazma TV updated bathroom and gorgeous desk with white leather chair. The bed was COMFY! I woke up and thought I had sunk i'm sure it was a tempura bed!

Breakfast was yummy, all the fruit you can eat ,jams, cheese, croissants, Fried Brekkie yummy yummy!!

The hotel is slap bang in the middle of town central to Oxford st. We looked at the cost of room and was over £257!

Recently stayed for 2 nights iver a weekend. Firts room was dirty and terribly decorated. The bathroom light kept on going out and we were moved to anothe room. This was ok, but still very old decoration and not one of the refurbished rooms. Toilet flush didn't work so we asked for another change of room. We were told that there were no refurbished rooms left and we had to stay in another shabby room for our last night. i have e-mailed the hotel manager with a letter of complaint and am waiting for their reply.......