My boyfriend and I turned up outside the Hyde, quite pleasantly suprised by the exterior. A lovely street and good entrance.
We were 'greeted' by the ice queen who was one of many members of staff NEVER to crack a smile for our entire stay.
The Hyde require you to pay on arrival. I now know why!
After checking in we were informed that our room was on the 4th floor and....the elevator was out of order! We had 2 suitcases, a rucksack and a golf bag. Not impressed. The porter begrudgingly offered to help us with one bag. So up we climbed. We got to the 3rd floor and the heat hit us. Very confusing considering the not so hot summer England is experiencing this year. We found our room in the unbelievable heat of the 4th floor, opened the door to find it as hot, if not hotter in there. Our room was so small, the bed wasn't even a double. It reeked of sewage in there too. The first thing we did was wash our hands in scolding hot water as there was no cold water to discover there were also no towels. Then we tried to cool the room down. The window was broken and didn't open. The AC didn't work and won't work until January 08 we were told. At this point we needed to get out! We climbed down the 4 flights, getting cooler each time and went immediately back to the icequeen and told her of our concerns. She passed us 2 unfolded bath towels right there at reception and told us she would try and get us a second fan for our room! I have NO IDEA (if she had actually done this) where she would have put it!! The lift never did get fixed during our stay, the room never got any cooler, the staff didn't get any friendlier etc etc. I could go on for hours!!
PLEASE think seriously before booking this hotel!!!! DOn't put yourself through it!!!!!!!!!! GOOD LUCK!

Me and a friend booked the Hyde Hotel with much speculation as we had read these reviews! However for £55 a night from [--] - we thought, whats to lose? We only needed a base as we were out in the West End that evening.

On arrival the reception was clean and the staff were helpful. There was a lift, so we didnt have to carry our cases up any stairs. We arrived in room 204, and it looked exactly like the pictures. Very modern, exceptionally clean, plasma screen tv, modern bathroom, fan and a/c available.
The room looked as if it was pretty much brand new.

We booked a cab that evening to take us to the west end £14.00 - not bad. When it arrived, it was a black Mercedes and the driver was waiting outside the car to let us in. Top service, definately recommend him again!

Overall our stay at the Hyde Hotel was excellent! Definately would recommend to all people wanting to stay in London or anyone who needs to be near Paddington!

Don't listen to the bad reviews - I think those people were writing about a different hotel?!?

I booked this hotel because I had an early morning flight the next day and it was a short walk from the Heathrow Express at Paddington Station. Upon arrival, I was told that there was a problem with the room, that they had made accommodations at another hotel. I said fine, as long was it was accessible by Tube. The hotel they booked me was all they way in Harrow! I was incredulous. First of all, I would have to pay $16 for a round trip on the Tube all the way out there. Secondly, it was incredibly far away. Reception didn't seem to care. I asked for someplace closer. They said they couldn't find anything. I told them to cancel my reservation, but unfortunately, they couldn't do that either, I had to call Travelocity to cancel it. After incurring 30 minutes of long distance charges on my US based phone and handing it back and forth between reception and Travelocity, I was finally able to cancel my room. Meanwhile, other guests were checking in next to me. I arrived at noon, you would think it would be first come first serve. I am on the road 90% of the time for work, and have never experienced such horrible customer service before. DON'T STAY HERE! I booked a room at the Hilton Olympia instead.

location very good indeed, close to station & hyde park only a couple
of minutes walk away, candid photos must be pre-refurb as our room was decorated & finished to a high standard with good quality soft furnishings as well as a large LCD wall mounted tv also the bathroom although very small was extremely nice, we found the staff we encountered to be very pleasant & helpful. now the down side, the room was very hot indeed due to the air con not working although a fan was provided which we kept on all night as well as leaving the window open (we were on the 3rd floor) & sleeping without any covers,
this in a pretty rainy cool june so would not want to stay there in the height of summer until the air con was fixed, the lift wasn't working either so these 2 problems did spoil it but if they were resolved i would stay here again. quick tip-breakfast is £7.95 but check out raffles cafe around the corner, a good greakfast for £2.99!