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Courthouse Hotel Kempinski: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 98 reviews
98 Reviews
5.0 of 5 stars
35
4.0 of 5 stars
25
3.0 of 5 stars
13
2.0 of 5 stars
13
1.0 of 5 stars
12
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#386 of 1,059 hotels in London
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  • Hotel class: 4 of 5
  • Rooms: 116
Address:
19 - 21 Great Marlborough Street
London W1F 7HL
England
Check Rates: $488 (£276) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Courthouse Hotel Kempinski

( 70-74 of 98 )
“Fantastic Hotel for a Special Weekend”

Courthouse Hotel Kempinski

5 of 5 stars
Worcester
Jun 12, 2006
5/5 found this review helpful

I took my partner to the hotel for the bank holiday weekend on the 27th May for 2 nights, It was a birthday surprise and we had a fantastic time there. I spent several weeks before researching 4 and 5* hotels in London with a good location, swimming pool and some character.The Courthouse came out the first choice and I was not dissapointed. This hotel has plenty of character with the old courthouse and prison cells in the bar as well as the modern day luxury's.

The hotel staff were freindly and as I had emailed the reservations before hand direct, we had been upgraded to an executive room. For London standards the room was huge and we had the complementary bath robes and slippers along with a range of toiletries that you would expect from a 5 star hotel. Unlike a previous review we found that the Air Conditioning was absolutely fine and had no trouble sleeping, the bed and the bedding they used were very comfortable.

The breakfasts were amazing, there was a fantastic choice of all foods and the head staff member was constantly checking to make sure that food did not run out. The service staff were very freindly and the atmosphere was very relaxing, we ate our breakfast one morning in the area where the Silk Restaurant is where the court sessions would have taken place which was wonderful.

To use the swimming pool and sanariam you need to book as the area is quite small and too many people in there would spoil it, when we checked in we decided to book for a few hours later and had no trouble getting in, we had the whole place to ourselves! The pool lighting was kept low which created a realxing atmosphere, there was fresh fruit available in the changing rooms and the pool area and we were given towells, robes and slippers.

The bar area was lovely and the staff really know how to make the coctails! Yes the drinks are expensive but what do you expect for a 5* in the heart of London, well worth a treat though and sitting in one of the old prison cells added to the experience!

The only minor problem I had was regarding the billing on the room, You can chek your bill on the TV menu which I would reccomend save any surprises at reception on check out!
I noticed they had put an amount for the complementary room upgrade on there and also some champagne which was paid for seperately by a family member over the phone. This was rectified very quickly whilst I was on the phone although the next day the upgrade amount appeared again for the second night, another quick call and it was soon removed!

I notice on other reviews some people have rated the hotel lower purely on reservation problems, what a shame this is as Its just a case of using some common sense and doing some research before hand! I booked with Otel.com who were the cheapest rate by far, I checked with Otel that it included all tax and vat which it did and then called up the hotel the week before just to make sure they had the reservation and it was all ok, which it was.

If your looking for a lovely hotel with charater and luxury in a great location then look no futher, I am very picky with where I stay and I was very impressed with The Courthouse, it made my partners surprise birthday weekend a very memorable experience!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobbinuk's Summary
Date of Stay: May 2006
Member since: April 17, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
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Check Rates
Average price*: $488 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“So classy and comfy too”

Courthouse Hotel Kempinski

5 of 5 stars
fleet hampshire
Jun 11, 2006
2/3 found this review helpful

Just got back from a sat night stay at this hotel and it was fantastic. We were upgraded when we arrived and the room was really nice and the bed was so comfy which i find rare these days. Breakfast was great lovely fresh fruit lots of choice. Overall very nice hotel lives up to it's reputation from great reception to our departure.
Would definitely stay again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joannabodie's Summary
Date of Stay: June 2006
Member since: August 16, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon
Was this review helpful? Yes No
Check Rates
Average price*: $488 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“excellent”

Courthouse Hotel Kempinski

5 of 5 stars
Dublin, Ireland
May 31, 2006
1/2 found this review helpful

The best located London hotel I've ever stayed in -- if you are only in the city for a short time and want to be close to a huge number of shops, restaurants, bars and theatres this is the venue for you. Lovely rooms, great breakfast, friendly staff.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GN2's Summary
Date of Stay: May 2006
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Young singles
Was this review helpful? Yes No
Check Rates
Average price*: $488 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Nice hotel - some flaws, good staff, great location!”

Courthouse Hotel Kempinski

4 of 5 stars
London, England
May 25, 2006
0/2 found this review helpful

This hotel is a converted courthouse and it plays very much on that theme with the bar and restaurants named after legal stuff - and the original jail cells still available for reservation in the bar. It's a great theme and is very stylishly done.

The staff are very friendly on the whole (apart from one girl on reception) and I have no complaints about them.

However there were a couple of issues which arose - some of which I put down to being a new hotel.

The breakfast buffet was not fully stocked and certainly didn't include all the items they said it did. When I asked for some additional pastries they eventually brought them out - but I don't understand why they didn't replenish supplies more regularly.

Our hotel room was very nicely decorated and had all the things we needed for a one night stay. The minibar wasn't great, but the bar downstairs made up for this. The television was a bit complicated but very stylish. HOWEVER, the air conditioning was unbelieveably noisy and so we had to switch it off (resulting in a very hot room). The night's sleep wasn't made better by the council doing night works directly outside our room keeping us awake all night. The hotel was fully booked so we couldn't move rooms.

Having said that - the night manager came up to see if he could sort out the noise and offered us a free glass of wine. In the morning the duty manager covered all our expenses on the account and said that next time we stay with them we'll get a free upgrade. So - I left pretty happy and I always say it's how you deal with problems that makes good customer service.

Due to location / staff and entertainment i'd definitely recommend this hotel - but suggest it's probably worth waiting a little bit until they iron out some of the glitches - or upgrading to an executive room on a higher floor just in case!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wesleyb's Summary
Date of Stay: May 2006
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $488 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Fabulous hotel but they couldn't find our internet booking.............”

Courthouse Hotel Kempinski

May 6, 2006
4/6 found this review helpful

We have stayed before and knew what to expect. Fabulous location, stylish and large rooms, comfortable bed and furnishings BUT when we arrived, they did not have our internet booking. Having booked 4 days previously it was both time consuming (we had plans for the afternoon which were delayed by an hour) and embarrassing to have to have our booking checked and rechecked. Eventually we had to pay a higher rate than on the site, making us feel cheap and as if we were scroungers, not a good feeling. Either a hotel uses an internet site or it doesn't. This is the 2nd time a web booking has not been found by a first class hotel we have stayed in. What's going on?

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $488 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Courthouse Hotel Kempinski

( 70-74 of 98 )
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Courthouse Hotel Kempinski Address

19 - 21 Great Marlborough Street, London W1F 7HL, England