Let me start by saying I am not a complainer and fortunately have never felt the need to place a negative entry onto Trip Advisor

We have just returned from a 'two night special spa break 'at this hotel and were very disappointed with the whole experience. I spent some time on the phone with a receptionist prior to booking, she was very friendly and helpful and she recommended I upgrade to a "Superior" room as she could not guarantee the normal rooms would be up to my requirements as I was looking for somewhere special to take my husband to celebrate a special birthday.
The "Superior" room was very noisy with constant rattling of pipes , creaking of floorboards in the corridors and the noise of a door slamming down below which we later realised was the service door between the restaurant and the kitchen. This banging reverberated up through the room until late at night and early in the morning.
I reported this to the General Manager and she was not even prepared to come and listen. I asked to check out as we did not want to spend another night here . She insisted I would have to pay the whole price of £400.00 but would deduct £10.00 each off our bill for that evening's meal and also the price of the room may be refunded should she let it but could not predict if she would as there was not a rugby match that day. I said that I was happy to pay for what we had had but wanted to check out . She replied that as she had my credit card details she would just take the whole amount of £400 anyway. I got upset at this point and said I was so disappointed as I had wanted my husband to have a special time on his birthday , she then grudgingly offered me another room which we took as it seemed better than the room we had occupied initially and we found that this was indeed the case, the room was smaller but at least quiet.
The problem really was her attitude and unwillingness to accept that there was a genuine problem. I asked if she had heard of Trip Advisor and she replied that I would not be allowed to put my comments on it.
My husband is a qualified surveyor and immediately recognised that the constant banging of the service door could be rectified by adjusting the door closer to prevent the door from slamming agaist the door stop. Better still to install double hinges to allow the door to swing both ways unimpeded. The General Manager was unwilling to listen to what was a genuine complaint. and a desire to help.

With regard to the menu . We were only allowed to have food on the menu indicated by an asterisk . This was not mentioned when I booked ,although I was sent a sample , As the hotel claimed it served the best steaks in town we wanted to try one but found we were only allowed the rump steak ( the cheapest) as part of our £200 a night package and not the Fillet, T bone, or Sirloin therefore as we had fillet we incurred an extra charge of £30.00. Both of these were burnt despite us requesting one medium rare and one medium. They also tasted very stringy and tough. the rest of the meal was fine though, if uninspired. The scrambled egg my husband had for breakfast was very poor
The refurbished bar was modern and attractive but the actual retaurant was time warped with peeling damp stained wallpaper where we sat ,as far away from the banging service door as we could.
All the restaurant staff were competent and friendly. Also both of the receptionists we met were very helpful.
Every cloud has a silver lining though and by choosing to eat elsewhere on Saturday night we had a fantastic meal at Tilleys Bistro and then we felt we could start to celebrate!
To summarise, this break at this old fashioned red drayloned hotel was a very expensive mistake but one we shall learn from!

Pleasant hotel which is having some refurbishment work going on. My room had been completed and was of a good standard, especially the bathroom.

The hotel is opposite the railway station, which is has it's advantages and disadvantages such as traffic. It also very close to the centre, but also opposite a major redevelopment of shops. The work that was ongoing did not cause any issues, and this hotel will benefit when complete. I took the opportunity to eat in the hotels restaurant and had an excellent meal.

Overall a good stay and good service, would stay again.

Came to Bath to celebrate My mothers 75th birthday which I specified on teh booking form-needed spacious and quiet twin room. On arrival was given room overlooking main road and was very cramped. Able to move to a much better room. Very short distance to shops and Christmas market which was worthwhile as Mum cant walk far. Food in restuarant excellent and the vast majority of waitressess were extrememly helpful and polite.
We were however suprised that redecoration was taking place as such a busy time of the year so came out of our bedroom to peeled off wall paper and mess on our floor.
Lift also very small and we were lucky that we seemed to use it at quieter times. Our bedroom shower had a leak which managed to cause problems in the room below but this was very quickly rectified. Car parking is hit and miss and we were grateful that we found a spot in the station car park opposite at £7,50 per day.
On the whole, good stay with excellent food in an easy situation and my Mum loved her birthday treat.

My husband and I wanted to spend a few days in Bath visiting our youngest son who is working there on a one year industrial placement as part of his university degree. My husband chose to stay at the Royal Hotel because they had a special deal on for short breaks - £45.00 per night per person for bed, breakfast and evening meal. As we were also travelling down by train it seemed easier to have a hotel nearer the station. I was very sceptical about the hotel - I had heard that Bath could be expensive and didn't believe anything that reasonable could be very good.

We had had a difficult rail journey down to Bath and as we walked out of the station I was pleasantly surprised to see that the hotel was just across the road and we had finally arrived there - two hours later than anticipated. The reception staff were very friendly and our second surprise was how lovely our room was. It had recently been refurbished and the smell of new carpet greeted us as we opened the door. In fact I have to say the whole hotel had a lovely fresh, clean smell about it. We also saw signs on all the doors leading to the bedrooms to say it was a non-smoking establishment and anyone found smoking in one of the rooms would have to pay £100 for the cost of deoderising the room. As we are non-smokers we really appreciated that.

After we had unpacked we walked into Bath - only a short five minute walk - and had a good look at the locations of various attractions and the shops.

Our dinner that evening was already paid for in our package but we had invited our son to join us which the hotel were happy to accommodate. A three course meal for our son was £17.50 which he thoroughly enjoyed. I have to say the meals were excellent. The food was delicious and the presentation faultless. The staff in the restaurant were very friendly, helpful and efficient. Breakfast the following morning was just as good and plentiful. The choice of dishes was staggering - not just the standard full English breakfast but smoked haddock and poached egg, smoked salmon and scrambled egg etc. as well as a table laden with a superb choice of cereals, fruit, yoghurts, cold meats, croissants, grapefruit, prunes and juices.

We asked our son if he would like to come to our hotel again the next evening for a meal - he jumped at the chance without a moment's hesitation. Again we had another marvellous meal.

Our room was at the back of the hotel and we didn't have any problems with noise disturbance even though we had our window open all night. The bed was also very comfortable. The bathroom had also been recently refurbished and was very clean. I have to say that everywhere was certainly very clean and the bedding very crisp and clean. My husband is very fussy about cleanliness in hotel rooms/bathrooms but didn't have a problem here at all.

We are going back to Bath in the Spring as we didn't visit all the attractions we wanted to and will certainly return to The Royal. We have made a note of our room number and will ask for the same room again. The Bath City tour bus stops right outside the hotel which couldn't be more convenient .

All in all it was a lovely break in an excellent hotel and I have to complement my husband on his choice of hotel even if it was based on purely financial reasons!