We had a 3 night stay over the August Bank Holiday weekend - I was a little concerned after reading some of the other reviews online, but we were very pleasantly surprised by Bailbrook House. The staff were excellent - always very friendly, courteous and helpful. The room (in a separate building next to the house) was very spacious and clean, with views down over the gardens. The hotel is in a great location - there's a bus stop at the end of the drive, and it's about a 5 minute journey into the city centre. The breakfast was one of the best I've ever had in a hotel, with a wide selection of fresh fruit, cereals, continental pastries, plus an excellent full English option. The evening meal was superb, and very reasonably priced - about £25 a head.
Although at present it's a 3 star, it's going to be refurbished later this year and brought up to 5 star status - we will definately go back (if we can afford it!!) - I'd thoroughly recommend Bailbrook House as a perfect base from which to explore the beautiful city of Bath.

Wow! After a nasty, nasty London hotel, what a great place Bailbrook House was!! Comfortable, clean, extremely nice and helpful staff. Wonderful breakfast. We were here on a weekend and just about had the place to ourselves (and with 3 teenage girls, it was nice so they could be themselves...)
I just can't say enough about how we enjoyed the beautiful scenery, quietness. Now we are off to Liverpool and I dread it...

We stayed at the Bailbrook whilst on a cycling tour - perfect for this as it is away from the congested city centre but close enough for easy access. The hotel feels like a converted conference centre, in attractive grounds and with large but somewhat functional bedrooms. The staff were extremely helpful and attentive, and probably a little unusually for a hotel there didn't seem to be a " typical guest ". Although the main buildings have some elements of historical character and charm, the hotel is essentially a functional option of reasonable relative value in a city where hotel accomodation is at a premium. The hotel met our specific needs very well.

I am urging people to read this review before booking this hotel as it is extremely disappointing! Based on the hotel website and brochure, myself and my sister booked this hotel for my parents as a Christmas present and ourselves as a special treat. On arrival at the hotel it appears as a beautiful building set on a hill and we were equally impressed both with the interior of the main building and the efficiency of reception staff on check in. However we were a little curious when a staff member immediately provided us with a full listing of good restaurants in Bath instead of their own dining room. After sampling lunch we understood why. Everything outside of the main reception and conference room (advertised in brochure under dining) was set in what may be described as annex accommodation - similar to self catering lodges which I have stayed in at budget rates on adventure/team building weekends. Lunch was served in what resembled a staff canteen very slowly and very pricey ( £32.00 for 4 sandwiches and bottled water). Because of this we spent most of our afternoon in Bath search for a good restaurant for dinner. Rooms are large and extremely dated, quite cold and small portable tvs - this description is of a superior king room so goodness knows what the standard may be like! Breakfast was fine for 3 of us but not for my vegetarian sister! We complained on check out to the same efficient staff who checked us in and suggested that trade descriptions may be interested in their brochure! Staff were quick to be rid of us telling us that a Manager would phone the following day. He did this, offering the explanation that the hotel had just been taken over and hopefully in the future it would "become the hotel we had expected it to be! Overall experience extremely disappointed!!!!