I stayed in this hotel for a business meeting. The hotel room was clean. However, when I went to the toilet in my room, just as I locked the door, the entire door handle fell off!! After shouting and hitting the door for about 30minutes, I was finally rescued by staff (and thanks to a passer-by, otherwise I would have not been heard at all!) My hand was swollen after hitting the door non-stop for 30minutes. I was in state of shock, I asked the staff to give me help, but all I was offered was a plain bandage (and I had to put it on myself with just one uninjured hand!) No further help was offered from the hotel until my colleague made a full complaint the following morning to the manager. At the end, the hotel paid for my doctor visit.
I agree that the incident is a genuine accident and could have happened to anyone, but I would appreciate if the staff can offer help ASAP (such as first aid or simply call a doctor straight after I got out from the toilet). Had they offered first aid/called a doctor ASAP (rather than waiting for us to make a full complaint to the manager the following morning), my hand would not be swollen as much perhaps.
After that incident, I just didn't want to stay in the hotel any longer. In all fairness, the hotel was clean. I don't have any complaints about the hotel itself, but can I suggest to the staff that they should be more responsive?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event