We had to overnight at this hotel due to an early flight out of DUB next morning.
First, we had trouble finding the hotel using Hertz GPS - it took us to a Clarion which was in a completely different location! (raising eyebrows...). We tried to contact the Holiday Inn Express but noone picked up the phone the first two times. Finally, an unfriendly voice explained how to get to the hotel, so at 12 midnight we managed to park in front of it.
Suprise - parking is paid - at 1 euro per hour and 7 euro max, it didnt seem like a big deal. What was ridiciouls though, is that our total stay at the hotel was 4.5 hours, and we were told by the same unfriendly receptionist, named Chinchiga (or at least thats what his nameplate said), that hotel guests always pay the full fee.
In other words, if you are a hotel guest, you get to pay MORE than non-hotel guests. What kind of customer service is this???
At check-in, with a screaming baby, i waited 15 (yes, fiftheen!!) minutes while Mr. Chinchiga took his sweet time to come out of his quarters (or wherever else he had been) and instead of coming to us, he decided to have a small talk with the people at the bar. Then a new customer came to the bar, and he decided to serve him, while we were still waiting and the baby was still screaming. Mind you, it was midnight and we had to get up in 4 hours again, and yes, he did see us!!!
Later on, it turns out that the parking lot is full and when my husband asked where to park his car, Mr Chinchiga laughed and shrugged his shoulders. Somebody from the nearby Crowne Plaza came in and helped us find parking in the other hotel lot.
Believe it or not, we found out that we were still charged for the Holiday Inn parking the next morning. Yes, by Mr Chinchiga again..
There is not much else to describe about this hotel, see pics to get an idea about the room. Wireless internet is not free which is another minus for me.
I will not repeat and management should speak to their terrible employee about how hotel guests need to be treated.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.