Don't let the photos deceive you!! Not luxury as it appears online, an old, worn out hotel in bad need of renovation. Stained carpet, upholstery, wall paper and drapes. We discovered bits of brownish spots (resembled blood) in various areas of the room during our stay. Did not truly discover the stains until late into the second night otherwise we would have asked for a different room. We jokingly now refer to it as the “blood hotel!” View from our room of the concrete parking area. Only good thing was the breakfast downstairs. But don’t be fooled if you order the included breakfast to your room, we were charged $10 per glass of “fresh squeezed OJ” they said the “fresh squeezed” was NOT a part of the free breakfast upon checkout however failed to mention this when we ordered. Manager was rude once we brought up our complaints. We did receive a small discount but the manager was not pleasant about it. Booked on Travelocity and staff made me feel like I have already received a very discounted rate. So, should I expect a dirty room? Many other places to discover in Lugano, this is not one of them!

Having found our original hotel to be of a very poor standard indeed we drove around Lugano to find somewhere better and decided to just blow the price and stay somewhere luxurious! As the Splendide is in the Leading Hotels of the World we thought it a safe bet and once we had a brief look inside we decided to take the price (£280 b+b) on the chin in the category marked "We only go on holiday once a year!". Well I have to say our little treat was worth every penny as we were allocated a spacious, modern and well equipped room with a view over Lake Lugano which is quite simply breathtaking! The food was great, the staff lovely and the standards of a class you'd hope for at the price. If you are feeling lavish then spoil yourself on this magnificent hotel. My six year old also had plenty of fun in the pool, which although indoors was open at the front to give an outdoor feel on a hot Swiss day!

Stay here as we did in May 2007.

The location is perfect, the service, well what do you expect from a Leading Hotels Of The World Hotel? Traditional european decoration with warm service and fantastic or shall we say splendid in every way. The Concierge would do everything for you, including reserving a hotel in Bellagio.

A little hint, take the ride into Ascona for dinner at Le Pilot or something similar, on the lakes promenade.

Excellent service, location, food and atmosphere. Our room and lounge
area was elegantly furnished, the large balcony looked out onto the lake and the view was spectacular. The old city was a short walk away, short enough to walk with our two year old daughter. The promenade in front of the the hotel seems to carry on for kilometers
- we did not manage to walk it from beginning to end. The indoor heated pool was a winner with our daughter, the hotel supplied swimming wings and rings for toddlers. We would most definitely recommend this hotel. The only point that we might feel negative about is the limited english television.