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Hotel La Couronne: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 21 Reviews
5.0 of 5 stars
15
4.0 of 5 stars
4
3.0 of 5 stars
1
2.0 of 5 stars
0
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#13 of 101 hotels in Zermatt
Show Hotel DetailsHide Hotel Details
  • Address: Kirchstrasse 17 Zermatt 3920 Switzerland
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $213 (CHF 240) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel La Couronne

( 2-6 of 21 )
“Disappointed with the way they treat guests”

Hotel La Couronne

1 of 5 stars
Beijing, China
Nov 23, 2007
0/2 found this review helpful

Having seen many positive reviews on this hotel, I decided to book a room for one night through the Switzerland Travel Center website. The first booking of a CHF 210/night twin room was not successful for some
technical reason and the computer came back with an error message saying something like reservation failed. I had to go through the same
booking process again and finally got a CHF 200/night twin room (the CHF 210/per night room was gone) which was confirmed by a following email from the online agent. A couple of hours after we checked in, the hotel reception staff called our room to inform us that they received a double booking for the same night from the booking center. I explained what has happened about the technical glitch of the booking system, but the staff insisted that they will charge my credit
card for the second room, totally disrespecting the fact that I did not receive any confirmation email for the first booking. She was very
rude and unprofessional during the entire disputation.

One more thing, the reservation confirmation said that a porter will pick up guests from the Zermatt railway station. However, no one was there to pick us up and we had to ask 5 people for direction and spend
25 minutes to get to the hotel. The same hotel staff said we should have called the hotel before arriving, which she believes is a
"common sense"....

I could warn anyone who is considering booking this hotel that they do not care how you feel as a guest and only cares about how much to charge you.

  • This TripAdvisor Member:
    • Liked — nothing. the rude reception staff ruined my entire stay.
    • Disliked — attitude towards guests
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eversince99's Summary
Date of Stay: November 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: November 23, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Loved it!”

Hotel La Couronne

4 of 5 stars
Oxford UK
Nov 6, 2007

We booked into the "view of matterhorn" double room and it was great! The view was fantastic and the room was very clean, typically swiss sloped, with skylights over the room and bathroom. The only thing that we thought could have been improved was the twin beds joined together. It wasnt too comfortable to squeeze into one bed.
When we arrived at zermatt, there was a hotel transport for us. The people at the hotel were just great, friendly and very helpful. The hotel is in a good location, pretty much a walking distance to any part of the town, railstation and cable cars. Breakfast was typically continental mainly cold cuts. Try the table with the view.
I strongly recommend this hotel for its location, good rooms with a fantastic view, great staff and value for money.
ps. the photos that you see on this website and the ones from the hotel is exactly what you get!

  • This TripAdvisor Member:
    • Liked — The view.
    • Disliked — The twin beds.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jegan_T's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: October 02, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Amazing hotel!”

Hotel La Couronne

5 of 5 stars
Belo Horizonte
Oct 29, 2007

My husband and I stayed at Hotel La Couronne in October/ 2007. We loved everything. The staff was very helpful and receptive. Our bedroom was in the 4th floor and the view from the balcony was awesome. We could see the Matterhorn just in front of us. The bedroom was very good, king size bed, plasma TV and the bathroom had a bathtub. The breakfast was great. The hotel has a great location, near the train station and also near the main cableway station. We recommend this fabulous hotel.

  • This TripAdvisor Member:
    • Liked — The view from the balcony.
    • Disliked — The internet access.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dessabh's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: October 29, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners, Families with young children
I selected this hotel as a top choice for:
Skiing / Winter sports
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Basic but comfortable”

Hotel La Couronne

3 of 5 stars
Brisbane, Australia
Oct 5, 2007
1/1 found this review helpful

Our room was on second top floor and in typical Swiss style, the roof of the hotel was quite sloping which made the interior of our end room a little awkward. Bedding consisted of two king singles pushed together to make one large bed - quite comfortable though. The bathroom was sparse, with an old-fashioned shower curtain.
On the plus side, our balcony opened up to a magnificent view of the Matterhorn. The breakfast room also had a beautiful view of the Matterhorn, but the food was quite limited.
The hotel was situated 10 minutes walk from the station (a very pleasant walk) or you can opt for an electric taxi, as there are no motorised vehicles in Zermatt - a truly beautiful little town.
You should also include the Gornegrat rack railway trip up to the Matterhorn. The station for this is situated in the main square.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrisbaneNelly's Summary
Date of Stay: September 2007
Member since: October 05, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Return visit again very enjoyable experience”

Hotel La Couronne

Oct 3, 2007
1/1 found this review helpful

Stayed here again for 4 nights mid sept and once again enjoyed the nice clean property with fine matterhorn view... ..

couronne continues to offer a very fine breakfast buffet that includes fresh fruit salad hot hardboiled eggs and really excellent assortment of good quality breads and rolls-

the glassed in breakfast room with a full on view of the matterhorn adds to the great ambiance

they have mastered the art of customer service as this is one of the few hotels where the serving folks come to your table and ask if you have enough coffee etc

a pleasure to lhave left steamy miami for some sunny dry days in the alps


george k miami fl

  • This TripAdvisor Member:
    • Liked — modern clean room with excellent moutain view -also helpful internet access provided free
    • Disliked — no dislikes sorry go see for your self
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
biggerduck's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 65+
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $213 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Hotel La Couronne

( 2-6 of 21 )
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Hotel La Couronne Address

Kirchstrasse 17, Zermatt 3920, Switzerland