What a gem of an hotel! It is situated in the old town with the cable car, marina and sea front, bus station, city centre and restaurants within easy walking distance. The personable owner, Mr Dias, was often in the hotel and made it his business to check that everyone was happy with the service they were receiving. His staff were extremely helpful - nothing was too much trouble. We booked through Thomson and had an extremely enjoyable week. The breakfasts were sumptious (self -service buffet) and for dinner (not available at the hotel) - we would recommend Le Jardin restaurant just a short walk away from the hotel back entrance. I believe the hotel does serve light snack lunches but we were out and about most days and found that the breakfasts kept us going until dinner time!

Our 3rd floor room was clean and spacious. We felt the premium we paid for a sea view was well worth the money. The hotel front entrance is down a steep slope down which the transfer minibuses do not seem to come so worth checking with the hotel/tour operator if you would require assistance to get your luggage down to/up from the road on the day of arrival/departure. (Taxis did not seem to have the same problem) However, the very narrow gated back entrance has no similar incline so provides the perfect route out of the hotel for everyday use and the hotel has a very efficient lift.

We will be recommending the hotel to our friends!

We chose this hotel from Thomson's Small and Friendly brochure and believe me they were not wrong. The hotel is perfectly situated in the old town with numerous restaurants within a couple of minutes walk and everything you need in central Funchal just a few minutes further. The bus stops and cable car are just down the road too. You cannot fault the location.
The hotel itself has an excellent pool area and a small bar. The staff, including the owner, are very friendly and helpful. Our rooms were very good with plenty of room, air conditioning, a balcony and a sea view(just about). They only serve snacks apart from breakfast but the breakfasts are wonderful. The stocks of fresh fruit, breadand rolls, cheese and cold meats and hot food are constantly being replenished even when the plates are still half full.
On one of our restaurant visits the ladies were given a bird of paradise flower, unfortunately there was nowhere really appropriate to store them. When we returned to our rooms later we found that the staff had found vases and a little extra foliage for them. That's the sort of touch that makes the difference. One of our co-residents had a birthday while we were there and was given sparkling wine with his breakfast.
We don't usually book with package companies but this holiday was something special so we may have to go through Thomson again.

Possibly the best small hotel we have ever stayed at. Booked it on the basis of the Trip Advisor reviews and found them all to be true. Most courteous and helpful staff ever encountered. Lovely room with balcony and sea view (pay a little extra for the higer rooms for the sea view). Great ,intimate and relaxing pool area with terrace alongside where we had our breakfast each morning and night cap each evening! Lovely breakfasts by the way. The hotel is spotless and in a perfect location - a private entrance at the rear leads directly into the old town with a wide choice of restaurants and bars within 5 minutes walk. The fenicular is also only 10 mins away. We highly recommend this hotel without hesitation. Small and friendly but with all the facilities you need and perfect location. The hotel will arrange for you to be met at the airport which for four of you is very economical at 30 euros. Easiest to simply book by 'phone with email follow - all staff speak English. No credit card details were asked for on the 'phone or email - simply paid on arrival.

Our first time to Madeira,and we had read the very good reports on Trip advisor about this hotel. The booking was direct with the hotel, travelled with easy jet and caught the 'aerobus' from the airport to the town centre.The hotel reception was friendly, gave us a welcome drink and advised us on the best local restaurants. Room 301 was clean, comfortable, adequate balcony with chairs and a table with a splendid sea view. The slightly cheaper rooms were not so high, so no sea view but a view over the pool and lush garden.
Breakfast was very good, choice of hot and or cold - hot was typically a fried egg with bacon or sausage, and often pancakes as well. Cold was a great typical continental spread, fresh breads, croissants, ham, cheese and lots of fruit salad.
The hotel is in a very quiet (little traffic noise) area of the old town, a short walk from the seafront and harbour areas,and within literally five minutes walk were about a dozen restaurants. We tried about five, and we did not have a bad meal in any of them. The local fish, espada, is fantastic.The Portugese wines available were good and not too pricy, and typically you would be given a free Madeira wine as a starter
Public transport is cheap and easy to use.. Weather was excellent, 24 degrees some days.Would we go again? Yes.
Would we recommend the hotel? Definitely. One of the best all-round value hotels we have stayed in, and excellent food, reception and service staff could not have been more helpful. Plus, although it is a modern hotel, it is family run. Mr Dias is visible and takes a keen interest. My wife had a birthday during our stay and Mr Dias arranged for a beautiful flower arrangement to be placed in our room for her. a much appreciated gesture.
If you book this hotel you will not be disappointed.