Just returned from a 3 day break at the Rutland with my wife. We were visiting family in Douglas, so fortunately did not have to spend too much time at this hotel.

On arrival we were given a room close to a large extractor device from the kitchen which we felt was noisy, even with the windows closed. We asked for a quieter room and were offered 2 others with exactly the same problem. The receptionist was unwilling to help us further or to contact the duty manager, who had gone to the bank, and having waited 1.5 hours for the duty manager to return, it was eventually explained to us that the hotel was virtually fully booked with a stag party and no quieter rooms were available. We reluctantly settled for the original room - great start!

To be fair, the room was actually pleasant enough and the bathroom well appointed, though the room was noisy. The extractor fans causing the noise weren't turned off until well after 2300 even though we had been asured that this would happen by 2130 latest. Also, the bed was hard and uncomfortable - we could feel the springs.

The first night, the hotel closed its restaurant for the stag party, which was a pretty roudy affair. When we returned to the hotel at 2230 we had to run the gauntlet of a large group of 'stags' in various states of inebriation on the hotel steps and in the reception area. They weren't unpleasant, just roudy.

The next day the hotel had a wedding from mid afternoon and again closed the restaurant. Similar to the previous night really but at least without the 'stags'.

We left early on the last day and the hotel agreed to provide us with continentasl breakfast in our room at 0615. I suppose we should have known better than to expect this to turn up - it didn't.

From what we could tell, most of the hotel rooms at the Rutland appear to be noisy, though the rooms themselves are pleasant enough. The management seems to place greater emphasis on entertaining groups than accommodating individual customers. There is a 'laissez faire' attitude about the place.

We come to Douglas regularly, and we will not be staying at the Rutland again. Nor would we recommend it to others.

This is a very mediocre 3 star hotel. The reception area was grubby and dirty and the staircase could have done with a good hoovering it was filthy. Our bedroom was on the 4th floor and although we had a very sloping room it was clean and the view was great. The week we visited was the grand prix week which we weren't told about. The bikers were very noisy and the hotel next door serves alcohol all night to non residents so be prepared for some sleepless nights. Although the staff were friendly I wouldn't recommend this hotel. A safer bet is self catering.

Stayed for 5 days with a coach party at start of August. First impressions were the potentially dangerous tiled stairs into the building which were extremely slippy with the rain, then get given a key and find your own way to your room.
Easier said than done as the building is a maze of half landings and dead ends and the only lift holds two people max.
Single room was fully refurbished and very clean but was spoiled by the noise from a large fan unit situated on a flat roof at the back of the building. This runs between the hours of 6am in the morning till approx 11pm at night, and because of this noise it is impossible to have the room windows open.
The food is good but the method of getting it is a bit strange.
You are served your starter at the table by the waiter or waitress, then your main course has to be collected from a buffet style servery, where the plates are hotter than the food.
The dessert course is then served at the table, then for tea and coffee, you need to go to the bar.
Breakfast is good but as it is a buffet style, it is not always as hot as it could be.
Nothing wrong with the food, just the Service aspect of it spoiled the experience for me.
This hotel is part of a chain of hotels which boasts its customer service and value for money.
Overall the experience was good but not what should be expected of a hotel chain of its size

Booked for one night in a room without sea view as thought it might be noisy, however on arrival was disapointed to have a view of a brick wall so decided to upgrade for an extra £20 to a room with sea view. The room was fine although there were hairs in the bath [ugh!] Had booked a table in the restaurant for our evening meal as thought it might be busy but were the only diners there. The food was very poor. The staff however were very helpful and the manager very nice, after complaining we did not pay for our meal. Breakfast was nice but not special. For £140 for one night I thought it was expensive for what it was.