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Rydges Parramatta: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 7 reviews
7 Reviews
5.0 of 5 stars
1
4.0 of 5 stars
4
3.0 of 5 stars
0
2.0 of 5 stars
1
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#138 of 233 hotels in Sydney
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  • Rooms: 151
Description: Modern, deluxe hotel - Near Rosehill Race course; 20 km to Sydney; 4 min to business area. This description is based on information provided by the hotel.
Address:
116 James Ruse Dr
Rosehill
Sydney 2142
Australia
Check Rates: $202 (AUD 249) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Rydges Parramatta

( 2-6 of 7 )
“never again”

Rydges Parramatta

Jan 7, 2008
1/1 found this review helpful

We stay at this hotel from 30th December to 4th January 2008.
The staff of the front desk were always busy and over strained even with simple requests for time table to Sydney Central station. They never did anything proactive, we always had to remind them.
Internet was not working during two days.
The room size is ok but the additional provided bed is an imposition for everyone.
Two days we had cockroaches in our room, the A/C has switched off after 5 minutes automatically.
The location is far from the city center, it takes at least 1 hour.
The front desk recommended to walk to Harris Park station but it will be better to use Parramatta station because of higher frequency of trains.
This was the worst experience we ever had in a 4 star hotel.

  • This TripAdvisor Member:
    • Liked — ???
    • Disliked — service front desk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knorrelli's Summary
Date of Stay: December 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: January 08, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
manager02, Manager
(Management representative)
Jan 8, 2008
Rydges Parramatta wishes to thank you for taking the time to share your experience of the hotel through the TripAdvisor website.

The dates that you stayed with the hotel is a very quite time of year, therefore I cannot understand why you felt our reception staff were always busy or over strained. For the same reason I do not understand why it would take an hour to travel into the city, when under normal travelling time the city is 30 minutes away by train.

Rydges Parramatta prides it's self and is well known for its professionalism, customer service and attention to detail. I wish that you would have given the hotel an opportunity to address your issues during your stay.

On behalf of Rydges Parramatta I would like to take this opportunity to apologise if you were inconvenience in any way during your stay.

Thank you again for your vital feedback.

Regards

Neil Molles
Executive Assistant Manager




This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $202 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“conference girl”

Rydges Parramatta

2 of 5 stars
sydney australia
Apr 19, 2007

We booked 2 rooms months in advance. Upon arrival we were told the rooms were on different floors ? !! We did ask to have rooms on the same floor but reception never got back to us. The room we were given was facing James Ruse Drive - we wanted to open the window as the air con was very noisy but because of the busy traffic and noise and lack of fly screen we had to close it. The hotel is advertised as being refurbished. Not sure where ?
Our room was very basic. Clean but way overpriced. The breakfast experience was puzzling. One morning we were offered capuccinos free next morning we were charged extra, one morning we had eggs cooked to order then on the saturday morning - NO chef cooking ?! just the standard buffet. They took forever over 30 mins with our lunch order and then when it arrived one of our party didnt get her order ?! we had to go to a meeting so had to share our lunch - the waiter did apologise and offer to give us one lunch gratis - thanks !
its an ok place if you need to go to the Rosehill races across the road but ...thats about it.

  • This TripAdvisor Member:
    • Liked — I was with my friends
    • Disliked — reception staff not doing their job, poor level of service in restaurant, noisy room location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelloveraus's Summary
Date of Stay: March 2007
Traveled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: April 16, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Management Response
manager02, Executive Assistant Manager
(Management representative)
Apr 22, 2007
Rydges Parramatta wishes to thank you for taking the time to share your experience of the hotel through the TripAdvisor website.

The service you received in the hotel and restaurant is not the normal high standard Rydges Parramatta prides itself on. I have discussed your comments with the relevant managers to ensure this type of service does not happen again.

On behalf of the team at Rydges Parramatta I wish to take this opportunity to apologise for this experience and any inconvenience this may have caused.

Again, thank you for this vital feedback. I hope to have the opportunity of welcoming you back to Rydges Parramatta in the future.

Neil Molles
Executive Assistant Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $202 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice well-presented Hotel”

Rydges Parramatta

4 of 5 stars
Hunter Valley Australia
Mar 5, 2007
2/2 found this review helpful

We stayed for only one night at Rydges. We wanted a reasonably priced hotel convenient to the inner western suburbs. The room had obviously been recently redecorated. Everything was very clean and tastefully done. The room was not huge but more than adequate for two. There was no stale old room smell you often get with larger multi-storied hotels.
Two slightly negative comments. The bathroom had only been partially re-tiled, there were still parts around the shower/bath that were mouldy and tired. In-fact the bathroom reminded me a lot of an other Rydges premises I'd been in. I really think the whole thing should have been re-tiled. The gym/pool area was also a little tired and stale sweat smelling.
On the positive side, the staff were very helpful and friendly and seemed genuine. The parking was convenient and complimentary. The rooms were quiet and given it's on James Ruse Dve that's impressive.
At the price we got the room on Wotif, it was extremely good value and we'd happily stay there again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fimum's Summary
Date of Stay: March 2007
Member since: June 28, 2006
Was this review helpful? Yes No
Management Response
manager02, Executive Assistant Manager
(Management representative)
Mar 7, 2007
The Rydges Parramatta wishes to thank you for taking the time to share your experience of the hotel through the TripAdvisor website. The hotel is planning to review the pool/gym area in the future.
Again thank you for your positive feedback regarding your visit to the hotel.

Neil Molles
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $202 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely hotel!”

Rydges Parramatta

5 of 5 stars
Brisbane, Australia
Dec 6, 2006
2/2 found this review helpful

I stayed at the Rydges for 1 night. I was given a huge room on the 6th floor (601), I was impressed. The bathroom was huge with 2 sinks, a massive jacuzzi bath and walk in shower (again huge!). The bed was very comfy. It also had a walk in robe with full mini bar. For $170/night it was great value. It was a shame to waste it on 1 person!

  • This TripAdvisor Member:
    • Liked — The size of the room and comfy bed
    • Tips/Secrets: — Book into room 601!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma13's Summary
Date of Stay: November 2006
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: March 27, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $202 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good website rate, plus comfy rooms”

Rydges Parramatta

4 of 5 stars
Sydney
Aug 30, 2006
2/2 found this review helpful

Firstly, I booked this stay on the Rydges website and got a better deal than a few other sites I tried out. Plus they didn't slap a booking fee on top like some others do.

The rooms were comfy and pretty large, not amazing but then I see on their site that they're refurbishing the place so it will be very good after that.

Pleasant staff, I felt well looked after. It's a spit away from the racecourse so great for race days. Close to the main routes to the CDB as well.

Would recommend it to others.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stef49's Summary
Date of Stay: May 2006
Traveled with: Solo traveler
Visit was for: Other
Age group: 25-34
Member since: August 30, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $202 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Rydges Parramatta

( 2-6 of 7 )
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Rydges Parramatta Address

116 James Ruse Dr | Rosehill, Sydney 2142, Australia