I stayed at the Waldorf this past weekend and it was a terrible experience!
There is no way this should be a four star hotel, two at the most!
The room was dirty (other people's hair on the blankets...ewww), the toilet was cracked and ran constantly, there was no bathroom door, just some weird accordion style door...classy, the shower head was broken, the clothes dryer was broken, the carpet was dirty, the pool hadn't been cleaned since summer, hotel staff were rude (apart from one friendly guy working in the kitchen), this hotel is disgusting and I won't be staying anywhere near it ever again!
Location was crap as well...15 minute walk to central, 30 minute walk to Darling Habour.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
ManagerWaldorfSydSth, Manager
(Management representative)
May 19, 2008
I would like to apologise to this guest for what was clearly a very disappointing stay.
On reading this review I investigated the issues raised and would like to make the following points:
I do not dispute that hair was found on the blankets or that the carpet may not have been vacuumed properly. It is always disappointing when we fail to achieve our standards of cleanliness and I appreciate how unsettling these rare lapses are for guests.
We are a small team and I have spoken to all the staff on duty this weekend: none of them recall any guest complaints. If the guest had brought these complaints to our attention we would have done everything we could to resolve them.
This leads me to the most disappointing complaint; that the staff were rude. I am extremely sorry if on this occasion we failed to provide a friendly and helpful service and would like to assure everyone that, if this was the case, it was a very rare occurrence. To support this claim I would like to draw your attention to all the other reviews listed, which are either satisfied or very satisfied with the level of service from our staff.
The chrome spring sheath of the shower hose in one of the apartments had become detached. The shower still works properly, but I agree it is not satisfactory and it has now been replaced.
We have 2 apartments that due to their layout have concertina doors leading to the bathroom. Until now we have not had any negative comments on this arrangement.
Neither of the toilets are cracked and nor do they run constantly.
The clothes dryers in both apartments work.
The carpets in each apartment are clean.
Our blankets are dry-cleaned after every stay.
Our pool is cleaned at least once a week (more often if required)
Once again I am very sorry this guest had such a disappointing stay and would like to assure visitors to this site that the guest's experiences to not reflect our usual standards or housekeeping and service and that steps have been taken to ensure our mistakes are not repeated.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.