Being at such prime location made a huge difference to our trip in Melbourne! it's right at the mid point of town - i.e. you could pretty much walk to everywhere around CBD (from QVM to Flinders street, from William to Exhibition street. In case you're feeling lazy, the tram is at doorstep!

It's our first time in Melbourne, our first time to stay at a serviced apartment instead of hotel, our first time to rent a car. So one would expect us to have many questions. But the cheerful staff was always there to help. They may not be the as knowledgeable as the top hotels. But undoubtedly they tried their best to solve your problem! i was really impressed.

To be honest, the room wasn't fantastic but nice & comfy & clean. It certainly met my expectation based on the rate. The photo on their website are more or less showing what it really is (except the flowers & fruits in the pics which make the room looks more fancy). Spacious & comfy bed. can't complain. I read a review about noise from tram. I was quite worried and thought that might be the price you have to pay for a central location. However it turned out to be more than fine. No noise from tram at all. Only bell ringing in a nearby church on a sunday morning.

We highly recommend this place for anyone looking for a comfortable stay at the best location without paying a fortune for some expensive hotels(which may not even be as good!)

I organised a stay here recently. We booked 3 rooms. 2 x 2 bedrooms & 1 bedroom appartment. Thought the accomodation was perfect, location great.
I think if the staff had smiled their faces would have cracked. In one of the 2 bedroom appartments the a/c did not work for the first evening and even though it was Melbourne it was really hot. I rang reception 5 times and still it did not get fixed. On my 4th phone call I mentioned that there was a fuse in the switch box that was down & suggested they check this. Someone came to the room and still the air con was not fixed. After a hot and sweaty night we decided to try the switch outrselves. Low and behold the air con worked. It was very frustrating after asking for someone to fix 5 times. Never an apology, never a call to see if it was ok. Even with the air con issue it was more the way we were dealt with then the air con issue.
I should mention that we were accomodated with an early check in but just 1 smile or a friendly word would have gone a long way.
Would stay here again for great location and very reasonable price (Entertainment Book).

We were in Melbourne with our young family (2 children) for a short break recently. We chose the Somerset on Elizabeth because of its location which is great - close to the Bourke St Mall, major shopping centres and tourist spots. The weather was good, and we mainly walked around the city or took the trams.

Our rooms were located on the back of the property therefore tram and noise from street was not an issue but I heard it does get noisy. The apartment looked tired.... carpet was stained in some places and wall corners were knocked around a bit. There were no views from the apartment, basically to car parks or nearby buildings (but we were not there for the view).

The one thing I noticed were the hardworking staff on the front desk. They have to register the guests, act as concierge and also look after valet parking as well. Hats off to them as they were run off their feet.

My husband and I stayed in a one-bedroom apartment at the Somerset on Elizabeth in March of 2007. The location in Melbourne is right in the downtown Central Business District, so it is adjacent to several shopping areas and downtown attractions. However, the hotel is on a main street with a tram line, so you will likely be woken up rather early in the morning when the trams begin to run.

The hotel itself is nice. The lobby is beautiful, the hallways are clean, and the rooms are in decent condition, although possibly in need of some renovations. The hotel staff was very friendly and accommodating. There were two things that were half eaten from our mini-bar, and I alerted the staff as soon as we realized it. They did not charge us for these things, but no one ever replaced them as promised either. Not really an issue for us, but worth noting, I think.

The one-bedroom apartment had a sort-of separate bedroom, made possible by a half glass wall, which seemed a bit odd, and sliding doors. The bed was ok, but felt kind of soft and old. The apartment also had a living room/dining room area, a half kitchen and a bathroom with a shower, tub and washer/dryer combo machine. The bathroom was nice and clean, although the washer/dryer combo machine seemed like it didn't really do either function well - I don't think that's the hotel's fault, I just think those combo machines aren't very good.

The kitchen area was ok, with a medium-size refridgerator, a microwave hidden behind a cupboard door, a small dishwasher and a stove top. It was definitely adequate for breakfasts and lunches (like sandwiches or a can of soup), although making a full dinner for the two of us would have been a little tricky.

Overall, I would say this is a good hotel with an excellent downtown location for travelers on a budget. But if you can afford a little more, you might want to look elsewhere. This is a solid three to three-and-a-half star facility, but it's not a higher-end facility.