We've just had a night at the Hotel Du Vin to celebrate our 35th wedding anniversary. We wanted something out of town, but not a huge distance from Auckland where we could have a decent dinner and a bit of romance. We got a decent rate on Wotif - NZ$205 for one night. We arrived at 3pm to be told our room was not ready - this is not acceptable when you are only staying one night. We were told housekeeping were very busy as there had been a wedding there the day before. We had a look around the hotel grounds, which are lovely. Finally three quarters of an hour later, we were asked if we'd mind having another room - room 22 - which was exactly the same as the one housekeeping were still working on. We were a bit disappointed with the standard of the room - yes lumpy pillows, a long dark hair on the wall of the bathroom! Cigarette butts on the ground in the outdoor seating area outside our room, no mini bar items in the fridge, no sky movie channel - we were told in the interests of children who may be staying at the hotel, the channel we wanted was blocked! It was just a war movie! There were no kids staying a the hotel that I saw - so that is just a pathetic excuse. The pool room needs some maintenance - a repaint for a start and some cleaning. Sitting in the pool and seeing bird [--] on the glass ceiling is pretty unromantic!
Dinner was ok - nothing to rave about, but very expensive for what it was. Breakfast was uninspiring and having to ask for refills of coffee and tea is a waste of staff time - why not let the guests help themselves. If I'd taken overseas guests there, I would have been embarrassed at the standard of food, service and the general upkeep of the place. It really looks as though Hotel Du Vin needs some TLC and quickly before it deteriorates any further. It's a real shame as it is in a lovely spot and the potential is there.
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