If you come to Rincon - which I strongly recommend - you won't find a better place to stay than this family run hotel. It's right on the beach, the rooms are beautiful and well maintained, and the staff are super friendly and helpful. Villa Cofresi is managed by a lovely lady called Sandra Caro, and her husband Tito. It's big enough to offer the facilities you'd expect from a larger, more expensive establishment, but not so big that it loses the personal touch.
I stayed at Villa Cofresi with my girlfriend over Christmas 2007 and the New Year. We had looked at a number of hotels including "Rincon of the Seas" next door (overpriced and lacking atmosphere) and smaller guest houses (too basic and in some cases, not very clean) and, because we arrived very late and hadn't made any plans, stayed our first night in the “Lazy Parrot” (quaint, but cramped, and miles from the beach).
When we arrived at the hotel we were immediately made to feel very welcome by Sandra and her staff. Could we borrow an iron? No problem - we were given one to keep for the whole fortnight. Do you have any parasols for the beach? Two appeared the following day, and again these were ours to use throughout our stay. When we wanted to hire jet-skis they negotiated a discount for us. Nothing was too much trouble - we were made to feel completely at home from the moment we arrived till the morning we sadly had to wave goodbye.
The one event which really stands out above all others as an example of this hotel's fantastic attitude towards its guests is the way Sandra and Tito helped us with a shopping trip to Mayaguez.* We asked at reception for someone to call us a taxi to take us to the big shopping mall in Mayaguez, about 40 minutes' drive away. They tried a few numbers but no one was available for a few hours, which would have been too late. We were debating whether we should book someone to take us the following morning when Sandra appeared and asked us if she could help. She immediately told us that Tito had to go into Mayaguez anyway and would gladly take us with him. He did so, and would have waited for us to shop but we knew we were going to be a few hours and said we would find a taxi to bring us back. Well, we did a lot of good shopping, but the next day I realised that because of a mix-up I had left my bank card in one of the shops. Once again Sandra was brilliant. First she called around the shops to find my card and then said that she would pick it up for me in the evening as she had to go there to buy a few things for the hotel's New Year celebrations. She delivered it back to me personally at 10.30 that night. How many hotel managers do you know who would go the extra mile like this?
We were told that Villa Cofresi has been owned by Sandra's family for a number of years, possibly ever since it was founded. This is what makes all the difference. As owner managers, rather than mere members of staff working for some anonymous proprietor, Sandra and Tito instinctively understand that the success of their business depends on total customer satisfaction, and that's exactly what they give. The hotel has a genuine family atmosphere, with everyone working together to provide their guests with everything they need to enjoy their stay. As well as being ideal for couples like us - you can always find a quiet corner! - Villa Cofresi is also perfect for guests with children, because the beach bar (the only one along this stretch of coast, as far as we could see) allows parents who want to enjoy a drink or meal to keep an eye on their children swimming a few yards away.
In conclusion, I cannot recommend Villa Cofresi highly enough - just go there and you will see for yourselves. This is a special place run by special people.
* I should explain that we made the mistake of not hiring a car for our stay in Puerto Rico. We have travelled all around the Caribbean, and everywhere else the easiest way to get around is to hail a taxi or, more often, one of the locals who ferry people around to earn some extra cash. In Puerto Rico generally there aren't many taxis, in Rincon hardly any at all, so if you're planning to do any sightseeing you really do need to hire. Unfortunately we hadn't brought our drivers licences so we had to make do as best we could.






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