Overall, stay was not very satisfying. I will not stay here again, as there are other hotels that give better value. The internet and temperature problems (see below) are not acceptable.


Pro's (+) and con's (-) below:

(+) Friendly front desk staff was very nice and quick to check me in.

(+) Clean, spacious room. Carpet, bed mattresses and linens look new. Bathroom, sink, and shower are nice and clean.

(+) Pretty good location, ~8 blocks from white house and just a few blocks from the Verizon center.

(-) King size rooms were sold-out. Company reserved rooms for me month in advance. Could be my company's doing to give me a room with double beds. Either way, the double bed is still comfortable.

(-) Internet comes at 2 speeds: slow and slower. If I remember prices correctly, it's $9.99 for 256 kbps, and $14.99 for a faster speed (but they don't say what the speed is). WORSE: I pre-paid internet for 3 days, but it didn't work for the latter 2 days.

(-) Temperature control of the room was poor. Room was very cold, and even programming the thermostat to 90 degrees didn't warm it up. It seems like the heat only works during the night, when I woke up sweating. Otherwise, I was cold with jeans and 3 layers of shirts (t-shirt, button-down dress shirt, and pull-over sweatshirt).

The Grand Hyatt Washington is a nice hotel, with a "lagoon" in the lobby area. Overall, here where the pros and cons:

Pros:
1. Service: I found the staff to be very friendlly and helpful. The waitstaff in the Grand Cafe lobby restaurant was very attentive.

2. Rooms: The rooms were clean and comfortable.

3. Business Center: There is an onsite business center where you can make last minute copies and print out documents.

Cons:
1. Price: The Grand Hyatt is expensive, but sometimes you can get a good deal if you're booking last minute and there is availability. I'd recommend searching the usual online websites (Orbitz, Travelocity, Hotels.com, etc.) and then going to the Hyatt website to book. If you found a lower rate on one of the travel websites, Hyatt guarantees that it will beat that rate.

2. Grand Slam Sports Bar: As good as the service is in the Grand Cafe, I found the service in the sports bar to be slow and forgetful.

Overall, a nice but pricey hotel.

The actual hotel building and lobby/atrium is very dated and tacky, aside from that, the guest rooms are updated, simple, and very typical of other Hyatt's we have stayed in. No flat screen TV in our room, but it did have an iHome iPod docking station.

The valet service was incredibly slow, it took the one man who was working (at 3pm, peak check-in time) at least 20 minutes to take our car (as he managed to valet the cars of a few people who'd come in after we did). Even at check out getting our car took awhile, though more people were attending to the cars. They even had "lost" one man's car--though eventually it turned up.

As typical with hotel convenience/souvenir shops the hotel's store was quite expensive. For soda's and water, shop off site.

The hotel is in a great location, easy walking distance to a variety of restaurants and bars, as well as shopping. The International Spy Museum is also a short walk, and the National Mall is also walk-able from here. Do use common sense when walking around, especially at night.

I just returned from a 3 night stay at the Grand Hyatt Washington. I didn't pay as I was there as part of a conference scholarship, but I really found it to be a wonderful place. The room was clean, comfortable and had all the necessary business amenities. Check in and out was easy and I was particularly impressed with the food, catered by Hyatt, at the conference events. The room service dinner I had was also above average and delivered quickly. In fact, I was impressed that the room service people called me some time after delivery to check in on how I was enjoying my dinner! The Metro stop right in the hotel was great, and I had an easy 1/2 mile or so walk to the Mall with all of its sights. Overall, I'd stay here again and recommend it to others, even if I had to pay!