Great hotel for the cost. Good location.

First impressions are important. My family and I arrived at the hotel at 2pm. We were tired from long flight/amtrak connections from Buffalo, NY to BWI to Capitol Hill that started at 5:30am for us coming from Toronto, Canada. Anyways, we did not know that check in was at 4PM! The hotel clerk was very rude to us giving us attitude. I kept my cool and was very patient with her. My wife on the other hand, well...that's another story. I can only assume that the only reason we were treated like that is because most of the guests are dressed in business suits when we were dressed down for comfort. Anyways, the room cleaning service was substandard. The TV in the washroom that other guests spoke about in their reviews was a disappointment. Although having a TV in the washroom was nice, the TV was a small 6 inch portable one that only had 4 channels. We were expecting like a flat panel plasma/LCD. Half the time the door men were too busy talking to each other that we had to open the doors ourselves. No big deal, but what are these guys being paid for? One review we read prior to our trip mentioned that there was no where to eat close to this hotel. This is half true. You can eat at the Union station food court where there is a variety of food to choose from. We also ate at Capitol City Grill next to Union station. The food was pretty good there. If you walk about 10 minutes to 7th St/ H St, chinatown is there. The chinese food was not as good as Toronto's but there are several other restaurants to choose from in that area. Do not walk around after it gets dark! It appears to be dangerous in this area with many homeless people that are scary looking. BUT there are cops everywhere which brings a sense of security. I think we saw a cruiser or secret service vehicle during the daytime every 10 seconds while we walked around the sights.

Stayed at Hotel for 6 days, arrived early morning and they were able to hold our luggages before check in which is great! Very few bell hops/guest service workers around. During our stay, we didn't see a lot of other guests around, probably due to the House/Senate in recess, so not a lot of activity in the Hotel. The restuarant is fancy and expensive. They have a Starbucks across the street, but closes way too early at 7pm. I would have loved if they had a cafe shop in the hotel.

Hotel is about 3 blocks from Union Station, where we rode the Metro Rail to all the popular sites, big plus! There are homeless people near the hotel, usually on one side of the street, so we just walked on the other side.

We were satisfied with the hotel, considering the price we got it for and the location. Hotel is at a great spot to be close to the capital and union station, which helped cut down with the extra walking.

This property is fine, and is pretty good for the price, but I definitely wouldn't give it five stars. The common areas are nice. Service was good. The rooms are decent sized for an urban hotel - in okay shape, probably redone within the last ten years, but a bit worn. A sizeable number of the rooms face towards the atrium, other hotel rooms, and offices, so there isn't as much natural light, and you need to keep the sheers drawn for privacy.

A lot of trivial details were off, like toilet seats left raised after cleaning (and for that matter, either beige or yellowed, so didn't match the white toilet), & facial tissues in their cardboard box instead of concealed by a nice-looking cover. The hotel restaurant was mediocre at best.

The only truly important thing I have to add to the reviews is a note about location. Yes, this hotel is very close to the Capitol and to Union Station. However, it is also one block away from what is literally the largest homeless shelter in the country (I looked it up - the shelter has 1350 beds). There are a Lot of homeless people in the neighborhood - we were asked for money several times a day and followed a few times when we walked to/from Union Station. Yes, they were absolutely harmless - but it still didn't make for a particuarly fun experience.