We booked this hotel for the great location. But when we got there the hotel wouldn't allow us to park in their garage! They told us that there was an event in town and they basically allowed too many non-guests to park so there wasn't any room for guests who were staying at the hotel!
We called the hotel to see about where to park and they ran us in circles! It was literally a 45 minute ordeal just for parking. I asked to speak to the hotel manager but he rudely told us that "parking wasn't guaranteed" and there was nothing he could do about it.
When we got to the hotel to check in they did not give us the right room. Not to mention the rooms were horrible. Old, smelly and very small. I've travelled a bit and even stayed in some hostels in Europe. Hotel Washington was by far the worst place I've ever stayed in.
I forgot my toothbrush and asked the hotel if they could send one up to the room. For the first time ever - I was told that if I wanted a toothbrush I would have to come downstairs and buy one from the gift shop. I've never stayed somewhere where they would not provide you a toothbrush.
To top it off the "acting " hotel manager was EXTREMELY RUDE!! He could have cared less about his customers. We couldn't believe that the hotel actually allowed him to interact with customers. We asked him for the name of the hotel manager and he told us they didn't have one. After debating with him for a few minutes he finally gave us a card for the assistant manager. Not surprising - he told us that the hotel is closing soon.
PLEASE save yourself the time and headache and stay at the Willard right next door.











