We didn’t want to leave this hotel – it was that comfortable and relaxing. Our stay began with a pleasant surprise . We got in at 10:30 am after an early flight and decided to try to check in, even though the official check-in time is 3pm. Not only did they give us a room early, they put us on the 5th floor concierge level for no apparent reason. Our room with a king-sized bed was $169/ night.
The playful color of this hotel hits you as soon as you walk into the lobby – you would never think of combining the red, gold, lime green, yellow and purple they put together, but it creates a warm, fun and modern atmosphere. There are hugely oversized cup-shaped marbled lamps on each end of the front desk that would remind you of in Alice in Wonderland and the lobby bar and H20 restaurant are full of gorgeous multicolored Dale Chihuly glass art.
The bright color scheme continued into our spacious room, from the red desk chair to the lemon and lime lounge chair to the multi-striped curtains. Since our visit one year prior, the hotel had brought in new dressers and desks in a warm wood finish with granite countertops – I don’t remember what was there before, but this stood out to us as a luxurious addition. We saw staff installing flat screen TV’s in rooms near ours, but they hadn’t gotten to ours yet. There is plenty of workspace within the room and the bathroom is large with a long storage shelf running the length of the vanity area under the sink. There is no in-room refrigerator, but you can request one and housekeeping will bring one up at no charge.
We quickly learned that the concierge level has major advantages – free water bottles in the room; access to the concierge lounge with hot breakfast and an omelet chef each morning and hot hors d’oeuvres and drinks each night; and the nightly “tuck-in” where housekeeping stops by with a plate of fruit to see if you need anything. If you’re out of the room, they leave the fruit, turn back your bed and turn on some soft music. Another perk that all guests can enjoy is the free drink station in the lobby. They serve hot coffee and tea in the mornings and lemonade and iced tea throughout the day.
The hotel pool and hot tub area backs up to a dramatic hillside (burnt brown in dry summers), so the green trees and tropical potted plants around the pool make it feel like an oasis. The pool wasn’t ever busy during our stay – I was alone at the pool each time I went down there, so it seemed like my own private retreat. The pool area and outdoor patio seating are adjacent to the lobby bar, which serves drinks poolside from fruit smoothies to a menu of specialty martinis.
H20, the in-house restaurant, specializes in seafood, but also serves pasta, steaks and sandwiches for lunch and dinner. I tried, via room service, the signature “H20 Salad”– grilled jumbo shrimp and scallops with avocado and gorgonzola on a bed of baby spring mix with balsamic vinaigrette. I had trouble finishing all the gigantic shrimp and scallops – this really hit the spot on a hot summer day. My husband’s pizza was a little less enthralling. It showed up with a rubbery brown skin of cheese from being left in the oven too long. The lobby bar is next to H20, making for quick service of the full restaurant menu. We had a good experience with the very juicy Angus burgers served on pretzel bread. H2O also serves an amazing breakfast with a full buffet and dishes such as omelets, steak and eggs, stuffed French toast, eggs benedict, applewood-smoked bacon, lemon soufflé pancakes, Belgian waffles and more breakfast pastries than I can name.
My main complaint about this hotel is the $10/day charge for wireless access – I don’t think they should charge at all. Another problem is that access is provided in 24-hour windows from noon to noon, not 24 hours from when you log on. In other words, if you pay to log on at 11am, you’ll get one hour of wireless for your $10 and then your login code will expire at noon. This happened to me, and when I expressed my shock and dismay, the front desk gave me a new free login code because I “didn’t know.” That was nice, but I don’t think they should charge at all. This complaint aside, our treatment as guests at this Renaissance could not have been better. Our visit a year ago was great, this trip was even better, and I will be looking forward to the next time we have the chance to stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.