I made the mistake of booking with Morgans before reading the reviews, thankfully it turned out to be a great stay. When I looked on this website my jaw just dropped wide open. The reviews I read made it seem as if only the people that owned timeshares were getting good treatment, otherwise it was going to be "timeshare hell". I thought our trip was ruined, and I already paid in full! I am about to tell everyone out there the truth about this place, but you must keep in mind that different situations may change the outcome of the stay. Let me explain.
It was my girlfriend and myself on the trip, we are 27 and 28, look about an average age of 25. This may be significant becuase we may actually just look to young to be able to afford a timeshare (true by the way), thus we were not hounded by the hotel to buy. So when reading my following review, please keep in mind that it is biased toward the 25-30ish travelers. I would hate to have someone have a bad stay becuase the hotel saw potential buyers in them, that they did not see in us.
The place was awesome! I bought the package that includes airfare from the mainland and the stay in a Cabana, which may not be there much longer. We arrived at the airport in San Pedro, were picked up by a taxi and taken to a water-taxi. We were then taken to the Hotel pier, and was welcomed by the front desk with the local rum-punch. They took us to our Cabana, and then left us alone. And I mean alone, we were not approched once by the hotel about timeshares. The Cabana was clean, air-conditioned, and right on the beach. And yes there is a beach. Some of these reviews say they have none, but what we walked on everyday was beautiful, white-sanded, and right by the ocean, so I am pretty sure it was a beach. Anyways, everything was great. Now a lot of people complain about the service, and this I can understand why. The service here is what can be expected throughout Belize, and yes we also stayed on the mainland. It is not as good as what most travelers might be used to, but it is honest. If they want to be nice, they will be, if they are busy, they will answer your question and continue with what they are doing. I did not, however, run into any rude customer service. I booked all my tours and diving in San Pedro, so I cannot comment on their tour office. I advise to purchase the week-long water ferry tickets for $40 per person if you are to go into town often, and we did. At the hotel the food was great, do not recommend the buffet however.
All in all it was wonderful. Great place, great pictures, great beach.




Value
Check in / front desk
Check in / front desk
Value
Check in / front desk



