I write this review from the lobby of Banyan Bay and I only have good things to say of the hotel, actually condo and the staff who are very friendly and helpful. My one disappointment is not about the hotel but
rather the beaches of Ambergris Caye. The sand is beautiful, white powder but ironically there is such an abundance of sea grass along the water line it prevents the beautiful Caribbean turquoise color. This is true for the entire island and trust me I've checked it out! If you go diving or snorkeling you can experience the crystal waters but at any beach you may not experience this. You can see the beautiful blue offfshore but not within hundreds of yards, oh well I suppose there are bigger problems in life however this is my complaint. One other note about the Banyan Bay resort dive shop. My two sons booked an all day dive. The night before one son became ill with a fever, so much that we were forced to leave a restaurant early.
We returned to the hotel and asked them to call Eli, the manager and let her know we were forced to cancel the trip. The trip departed at 5:30am the next morning. In the morning I immediately went to the dive
shop to return some equipment and asked if they had gotten the message
the night before. "Yes" was Eli's reply , followed immediately with
"You owe us $370.00" Now being on vacation, I kept my cool, actually I was partly shocked at this callous rude reaction, and I had offered to reschedule and we had already booked a dive prior. Notwithstanding the customer is always wrong here, I calmly told her, "Thank God for American Express" My son was sick and I don't think the PADI manual suggests diving with a fever! She then informed me that I could speak with the owner who proved very illusive and we never talked. The hotel
manager Laura intervened for me and settled the affair with a resulting no charge, I truly appreciate that. We are booking our other
dives at Ramon's Village and they are terrific.





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