I stayed at this westin for my trip to a friend's wedding. The rooms are bit small compared to other hotels in guatemala but they were luxuriusly appointed. The beds (the heavenly bed) is great, soft pillow, high thread count sheets. The same with towels and the overall amenities in the bathroom. Although the hotel is really big we received top of the line service, the concierge arranged reservations, shuttles, appointments for the beauty salon fast and with the right attitude.
When we checked in they gave us a queen size bed which was not what we had requested but they changed us to another room in a blink of an eye.
Had an overall great experience. Another plus is that it is really close (a block or two) from many restaurants and shops. I have also stayed at the intercontinental but if I had to return I would choose the westin without a doubt.
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