Being number 1 on tripadvisor, I was very much looking forward to a few days at Riad Hayati. Unfortunately my expectations were not met.
From the moment I made the booking, I thought something odd as I was instructed to pay the full amount of my four night stay into a personal bank account here in the UK. Nevertheless, I paid it, although I would of thought that after an initial deposit, final payment could have been made by credit card at the Riad, but the Riad does not take credit cards, only cash.
(A word of advise here, on the day of your departure, remember to have cash for any incidentals. I had an early flight and did not cherish the thought of running to an ATM to withdraw cash to pay the balance of my bill first thing in the morning)
I arrived at Rid Hayati in June, shortly before they were to close for two months and maybe that is why standards like cleanliness, service and politeness were lacking. Perhaps the staff were anticipating their soon to be, long summer break with little regard for current guests.
My room was not as clean as I had hoped for, I also noticed a bloodstained pillowcase on my bed one night, granted it was an old stain, but still, it should have been discarded.
Service was another downfall and midway through my stay, I felt really bad asking for anything, for when I did, I was made to feel like I was intruding.
Breakfast was good, but a little boring and repetitive after the first couple of days; variety and/or choice would have been nice.
Good on them for their evening aperitif as it was a very nice touch after traipsing around the Medina in the summer heat, one lasting memory was drinking a bottle of wine on the terrace when the call to prayer was made. The riad is close to a mosque, and it was a shock to be woken at 4.30 am on the first day by the call to prayer, but after the first day I got used to it. Being in close proximity to the Mosque, if you are a light sleeper, being earplugs.
I would not recommend or stay here again, if I should ever return to Marrakech, and maybe my experience was so bad because of the anticipation of two months off, but still while accepting paying guests, standards and quality should have been maintained.


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