This hotel is, in terms of facilities at least, one of the best in Moshi. However my visit here was ruined by poor staff, and possibly the worst management I have ever encountered in Tanzania (and I've encountered some pretty bad management...).
The problems started with the price of the room: I had agreed a discounted price over the phone shortly before I arrived, but at reception the staff denied all knowledge and insisted I paid the inflated standard room rate. I gave in after 20 mins of fruitless argument and went to my room, which was clean and of a good standard.
At dinner my friend ordered a margerhita pizza but when it arrived it turned out to be a hawaiian, the same as mine. We pointed this out to the waitress and she didn't seem to understand (which is unusual in a tourist hotel in TZ, as most waiting staff can speak good english). She then dissapeared off to the kitchen, we presumed to check the order, but after 5 mins she had not returned and our food was going cold so we both ate our pizza. At the end of the meal when the bill was presented and we had been billed for two of the more expensive Hawaiian pizzas. I pointed out that we hadn't ordered two and therefore I thought it only reasonable that we charged for what we ordered, as we had tried to correct things when the food was broughtt to our table. The waitress was clearly struggling to understand what we were ssaying and our Kiswahili was too poor to make communication any easier. We asked for the manager and after about 5 mins the surliest manager in the whole of Africa (or at least so it seemed) flounced over to our table and asked what the problem was. It is hard to describe just how rude the manager was, but suffice to say her attitude would have maded Basil Fawlty blush. She accused us of trying to cheat the waitress and eventually agreed to correct the bill on the condition that we leave the restaurant!
The next morning I checked out and the manager was on reception. I told her that I though her attitude and that of her staff was poor and that I would not be staying at the AMEG again. Her response? "good."
What can I say? If you enjoy being cheated by staff and insulted by the management then stay here. Otherwise go somewhere that values your custom.
3 Reviews
1 review
4 Reviews

Value
Rooms

