I booked this Hotel from the : 11 Apr - 19 Apr. room 903
The reservation was very smooth and since it was our second trip we were given special rate US$.90 +++ per night (approx. US$.115/= nett) with city view & kitchen facilities it was a two room apartment.
The reservations went very smooth and was given a special rate.
I booked this hotel for a weeks peace to be with friends and family.
On the 17th we had a friend fly in to Colombo to join us.
I booked a Car from the hotel since from the last times experience I new it was safe and combatable and with quality that the hotel offered its transport.
So I dint book anything local which is also not bad at all. but I did want to impress my guest.
To my surprise they sent some sought of a mini van with no air conditioner on it.
They just said to my friend who arrived that there was no car available.
They could have said this to me when I booked it. I spoke to the Front office manager apologized and said it would not happen again.
On check out we were held down for some extra charge for damaged goods ?????
It was a towel with a stain on it I could have understood if it was socking with paint and if it was torn apart.
I felt very humiliated because they even bought this to the front office for discussion which was humiliating for me and for my friends.
I was very annoyed the way that the Hotel handled us.
The staff are friendly and was tipped well.
Unprofessional management !!!
No I would not go back to this hotel again.



Value
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Business service
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