Having recently got married in Istanbul Uyan hotel was one of the few that I recommended our guest arriving from the UK to stay in. From the moment we arrived the problems started, with one of our guests being put into a shoe boxed size single room instead of the twin room he had reserved, much to the discomfort of the other person who he was sharing with (who had to sleep on a camp bed). At first we thought it was just a simple mistake, and we didn't make a fuss. These things happen...
The next day more guests arrived with another couple being told rather rudely that the email confirmation they had from the hotel with the dates clearly printed meant nothing and they no longer had any rooms. Much to the dismay of the couple who had travelled over 6 hours to get there!
The day after, more troubles again. This time a single female guest who had double checked the room booking after she heard about the first incident ,was told by the hotel that her booking was absolutley fine. She was reassured that there would be no issue on her arrival. Well guess what...there was an issue, in fact they asked if she could share a single room (yes with another camp bed!) with one of the other guests who she didn't know!!!! Then when she said no, she just wanted the room she was promised, they bought the agressive hotel manager out. Who was so agressive and volatile that he almost lashed out at his potential and existing guests who were only trying to help. Actually the poor lady behind the booking desk was lovely but her manager spent the whole time screaming at her and his paying guests, for HIS mistake!!!!
This really is a terrible place and I haven't experienced anything like it before, but please don't let this put you off other hotels in the area. Our other guests stayed in a number of others in Sultanahmet and they are among the best hotels I have ever experienced (I have written reviews for these). Turkish hospitality is second to none, unfortunately Uyan and in particular its hotel manager has none of it!
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