My wife and I arrived on the late flight from the UK at about 1am. No problem at all with the room or breakfast, however as we tried to use the outdoor pool, we were told that it was closed for several days, due to sandblasting. Now, as I was in Amman on business for 4 days and my wife was there for a holiday, it was not the ideal situation to be presented with - I could not expect my wife to be couped up inside the hotel for 4 days, especially as she was looking forward to getting outside in the heat.
To cut a long story short, we moved out of the hotel and across the road to the Sheraton, on the recommendation of the manager.
I have to say though, that despite our complaint that we should have been pre-warned that the outdoor pool would be closed (at least there should have been a notification on the website), we received excellent service from the duty manager. He even brought over on his way home some shirts which I had put in for pressing to the Sheraton that night - that's what I call service.
Not only that, but two days later my wife received a call from the same manager apologising for the inconvenience caused to us and would we like a free massage each?!
The manager's comment was something like..'well we just want to make sure that when you return to Amman, you will choose the Four Seasons'.
Suffice to say the massage was excellent - their Spa area is second to none.
Although we were only there for several hours, following the service we received, I would definitely recommend the hotel and on my next visit we will be staying there.
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