I travel frequently and I must admit that Le-Royale is probably the worst HOTEL in the world. This is the third time we were forced to stay in the Hotel due to the size of our group (9-People). This is just some of the complaints we all had which was not sorted and not attended:

1.We arrived were given our room cards and three people could not get their electronic card keys to work. One lady had to return to the reception three times just to hear it is a normal occurrence with card keys
2.One persons bed was not ever made when we arrive at 4pm
3.If you request room service you should do it well in advance because the chances that you will receive anything in one hour is very unlikely
4.Another person was given a room that was so full of cigar smoke that he had to complain and then they wanted to give him a minuscule room for the inconvenience
5.The showers of 5 people was not working and the shower curtain fell on one of our senior members.
6.Some people receive newspapers others not
7.We have a conference room booked for four days which was not properly cleaned after every day.
8.If someone called for your room from outside, they are informed by the operator that there was no one by this name and this not the first time


We are eight people that stayed here and I will never stay in this Hotel again, there are no service and I cannot believe that it is part of the leading Hotels in the World. I wish there was a proper standard to evaluate the service quality of a Hotel.

I went to Amman for a medical trip, and heard from many people that the Le Royal Amman was the hotel to go to. My family went before me and I followed up with them, The check-in was smooth, Room service was efficient, rooms were beautiful with good cable Tv, unfortunatetly one horrible incident happened over there.
Im a smoker myself and I bought a carton of cigarettes from the duty-free and kept them lying beside the bed. And guys Im 110% sure I kept them there, I left to the hospital in the morning and kept a "make up room"tag ...
I was extremely shocked to find out that my cigarettes were stolen! I mean I really got disgusted and complaint to the guest relations manager and he said he will investigate the case.... Not to my surprise they denied everything.
Its a shame for a 5 star hotel to have a staff like this, Other incidents also happened to this hotel, but I will not include them because Im not fond of hearsay, but I started believeing the stories after this incident.
Now its cigarettes, imagine what will happen later...

I don't understand all the negative reviews. I've stayed here twice and both times (Nov 06 and Mar 07) I've been treated like royalty. I've also stayed at the Four Seasons, Shearton and the Crowne Plaza (see my review for the Plaza). The rooms are big and spacious with outstanding views of Amman. All the restaurants are great:
The Patio has one of the best breakfast buffets in Amman.
The Buddah Club has great food and atmosphere.
Chester has great steaks.
Now I'll admit the few shops they have are very exspensive but you other local places to shop.
The location on 3rd circle provides you plenty of places to try local cuisine close by. Give Le Royal a look. You will not be disapointed.

My husband and I checked into the Le Royal for our anniversary in May 2005. The room was okay but I was put off by what looked to be a blood stain on the bed spread. We then walked around the hotel. The pool that we had planned to use was still closed for the season and the corridor leading to it was filthy and looked like it had not been cleaned in months. We then checked out the spa and I was put off again by the fact that there were no attendants in sight and there was dirty tissue laying next to the whirlpool. We went back to our room and decided we would be happier staying at home - so we checked out within the hour we checked in. We had some difficulty since they wanted to charge us. The manager eventually agreed not to charge. We were disappointed that we would be missing the breakfast in the morning since we heard it is the best in town. We ended up going to the 4-Season's buffett in the morning instead. By the way, the 4-Season's is the best hotel in Amman - the service and the spa is impeccable. The one time we went to the Chester's Cigar Bar at the Royal for dessert - the service was HORRENDOUS! We had to wait over an hour for the waiter to bring our cake! They could have baked it in that time. Some people we know really like the hotel but the hotel has got to step up in my opinion.