Very Bad!
The name 'new' is misleading. It is an old dumpy place. Rundown property for the price they charge.

Spent two nights at the New Cataract Hotel, and did not enjoy the experience. It had the overall ambience of a Soviet era apartment block.

My room was shabby, with stains on the carpet, mismatched curtains, chipped french polish on the cabinetry. I think the room decor has not been updated since about 1972! However, the bathroom has had a make-over and was reasonably presentable. My window and balcony had a "town view", ie a slum, rather than a Nile view.

The door of the mini bar fridge fell off when I opened it. When I complained, the staff were prompt to organise a replacement, but it should not have happened in the first place.

The reception staff were not particularly helpful, and the bistro staff were positively unco-operative. The food was quite good, but the service was slow and sullen.

I would not choose to revisit the New Cataract Hotel even if it were free of charge. Such a shame, because Aswan is a charming small city and we had a great time touring around there.

This was the last hotel at the end of trip, we found the staff very rude and unhelpfull, was pretty much ignored in the resturant, and when something was ordered, we were waiting for about 2 hours to get it.
On the last night, we used to room service, food arrived about an hour later, but completely different to what we ordered, we told them this, and they bought us a different sauce for the steak, by this time it was cold, but it already had some sauce on it. They said they would heat it up, I told them I didn't want it now, as it was about 2hours later, and we had an early morning. Just as I got into bed, they turn up with a fresh dish of what we wanted., but still charged us for an order we cancled. Would not stay there again.

We stayed at the New Cataract as part of a small tour group. I have stayed before at the Old Cataract but the view from our top floor veranda was worth the change! The place does need maintenance but the grounds and pool area shared with the Old Cataract made this a great place to relax from our sometimes hectic tour. The food was okay and the staff were very pleasant. Watching the feluccas on the Nile at sunset was definitely a high point!