Looking a little dated, this hotel will suffice as a place to stay the night. I found the architecture of the hotel a little strange, as you need to wander through a maze of hallways to access the gym, carpark and the arcade. I wouldn’t suggest you attempt to find the Hilton arcade from within the hotel, as it is easier for you to exit the hotel and find it from the street.

Staff are generally quite good. They are helpful when you need to ask them anything. Although sometimes not all requests are followed up properly. But overall, their intentions are good and make an attempt to help in every way.

The rooms are ample. Just what you would expect from a standard room. The bathroom was not modern but it was clean. Beware when you flush the toilet, as it sounds like you’re about to be sucked in with it. Hotel internet is quite expensive, at 1000ksh per hour (about 17USD). This is the cost for wireless internet or using the PCs in the business centre. The wardrobe door was broken, but I could live with it. The noise generated by the pipes behind the walls made for a broken night’s sleep. At least the bed is comfortable.

The facilities in the hotel are adequate. They do have the Resident’s lounge, which is a nice quiet space for anyone wanting to do some work or have casual rendezvous with friends. The Jockey club is a great bar with character, decorated with memorabilia from a bygone era. The Travellers restaurant is where breakfast is served. The décor here runs the old colonial theme. You will find the range served here is quite extensive, with something for everyone. The gym is fully equipped and lockers and slippers are available for guests to use.

The hotel is ok as a recommendation. However, expect to find an outdated hotel with rooms to match. Whilst its character may be non-existent, it is still adequate as a place to stay.

While we weren't expecting a 5 star hotel, we also weren't expecting to lose electricity either...and the shower is not a good place to be when something like that happens. There are several gift shops in the lobby and a nice enough restaurant. They also do a thorough inspection of all vehicles that pull up in front of the hotel. There is a nice little bar that offers daily specials and a swimming pool that is adjacent. The is also a convenience store and a coffee house within walking distance of the hotel.

This is a safe place to stay and you can also store your excess luggage for a nominal fee. Which is a great idea if you are heading out on safari and don't want to travel with all your luggage.

Each room comes with a can of Raid for any uninvited guests. The hotel staff is friendly, and you can exchange currency and traveler's checks at the front desk.

We stayed here on our first night in Kenya. We scheduled the hilton shuttle to pick us up because we didnt realize the airport AND the hotel both can hire trusted taxis. So the shuttle was sort of a waste, but they showed up early with my name on a sign which was a good thing! The driver was nice and we got to the hotel just fine. Upon arrival we were upgraded due to low capacity (we traveled during the election turmoil). The room was clean, they provded free bottles of water for brushing teeth, the staff was very friendly, and we had a nice view of the busy city center which was pretty cool. Maybe this hotel does have some bad rooms, but ours was great and i wouldnt have a problem staying here again.

The up-side: The Hilton is situtated in the heart of Nairobi. The lobby is lovely and the hotel has good facilities (swimming pool, gym). The food was good and the sheets were clean

The down-side: The rooms are just not up to 5 or even 4 star standard. Buttons on the telephone don't work. The smell is somewhat musty. The bathroom was the most disappointing - the floor tiles were stained and dirty. Towels were old and hardened. Lighting was dim making it look dingy.

Overall, it was not a bad stay but certainly not a memorable one.