The company I work for recently had a conference there and boy was that an experience:
a) Check-in - I checked in later than everybody else and I still had problems. The receptionist couldn't find my reservation and asked me for my passport. When I showed it to her she said she still couldn't find it. The huge surprise was when she asked me what was my name in English which I replied, it is in English! Then she asked me what company I worked for. I told her and she said that company doesn't have any reservation either. In which case I got very upset as I walked to a nearby chaperone from the company conference borrowed the signed and pointed at the logo on it. Would you imagine that after 300+ people have already checked-in and they still don't know which company? Some would have thought that they may just have gotten used to the name by then. Apparently quite a few of the conference delegates had the same problem.
b) The Room - after I checked in, me and my wife walked into the room and saw 2 single beds. We were quite shocked as during the check-in, my wife was with me. The bell-hop walks in with the luggage, takes one look at us and looks at the bed and starts calling reception. At this point I figured the bell-hops are way smarter than the check-in staff. We eventually moved to a room with a king size bed.
c) Concierge - I needed to go to a particular address so I asked the concierge . He called them up and asked for the location. Eventually he pulls out a map and with a pen, highlights a neighbourhood area roughly 3 blocks in size. So I ask him, where is it? He then circles at the whole huge area. He then just stands there as if he's done his job. I then ask him, how far is it? He then says 5 to 10 mins walking distance. Since I didn't feel like walking I ask him to give directions to a taxi. I take the taxi and I get there. More like 10-15mins by taxi! Glad I didn't take his advice.
d) Furniture and Fittings - I've had way better 5 Star hotels. Don't expect LCD Screens with beautiful contemporary furniture. Expect worn down furniture with very old fittings. This hotel has seen better days and is due for a re-fit.
Overall - the staff are unhelpful and they don't understand English. I've recently been to Japan and felt that although they don't understand English, their service level is way better. This hotel is supposed to be a 5-Star hotel. Doesn't feel like it. Would I pay money for it? Nope. I've been to different hotels around the world and this isn't world class. Its provincial.





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