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Shangri-la Kerry Centre Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 42 Reviews
5.0 of 5 stars
23
4.0 of 5 stars
13
3.0 of 5 stars
3
2.0 of 5 stars
2
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#32 of 1,079 hotels in Beijing
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  • Hotel class: 4 of 5
  • Rooms: 487
  • Address: 1 Guanghua Rd, Chaoyang District Beijing 100020 China
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary Hotel situated in the Beijing Kerry Centre, near the financial & business districts & government offices. This description is based on information provided by the hotel.
Business Center Fitness Center No Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $253 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Shangri-la Kerry Centre Hotel

( 3-7 of 42 )
“China is Unprepared”

Shangri-la Kerry Centre Hotel

2 of 5 stars
KL, Malaysia
May 19, 2008

The company I work for recently had a conference there and boy was that an experience:

a) Check-in - I checked in later than everybody else and I still had problems. The receptionist couldn't find my reservation and asked me for my passport. When I showed it to her she said she still couldn't find it. The huge surprise was when she asked me what was my name in English which I replied, it is in English! Then she asked me what company I worked for. I told her and she said that company doesn't have any reservation either. In which case I got very upset as I walked to a nearby chaperone from the company conference borrowed the signed and pointed at the logo on it. Would you imagine that after 300+ people have already checked-in and they still don't know which company? Some would have thought that they may just have gotten used to the name by then. Apparently quite a few of the conference delegates had the same problem.

b) The Room - after I checked in, me and my wife walked into the room and saw 2 single beds. We were quite shocked as during the check-in, my wife was with me. The bell-hop walks in with the luggage, takes one look at us and looks at the bed and starts calling reception. At this point I figured the bell-hops are way smarter than the check-in staff. We eventually moved to a room with a king size bed.

c) Concierge - I needed to go to a particular address so I asked the concierge . He called them up and asked for the location. Eventually he pulls out a map and with a pen, highlights a neighbourhood area roughly 3 blocks in size. So I ask him, where is it? He then circles at the whole huge area. He then just stands there as if he's done his job. I then ask him, how far is it? He then says 5 to 10 mins walking distance. Since I didn't feel like walking I ask him to give directions to a taxi. I take the taxi and I get there. More like 10-15mins by taxi! Glad I didn't take his advice.

d) Furniture and Fittings - I've had way better 5 Star hotels. Don't expect LCD Screens with beautiful contemporary furniture. Expect worn down furniture with very old fittings. This hotel has seen better days and is due for a re-fit.

Overall - the staff are unhelpful and they don't understand English. I've recently been to Japan and felt that although they don't understand English, their service level is way better. This hotel is supposed to be a 5-Star hotel. Doesn't feel like it. Would I pay money for it? Nope. I've been to different hotels around the world and this isn't world class. Its provincial.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Everything else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
archmage's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: March 20, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Excellent hotel near the financial district”

Shangri-la Kerry Centre Hotel

4 of 5 stars
Los Angeles
Apr 28, 2008

Booked a premier room on the Horizon Club floor. It is a roomy mini suite with all the amenities. Free in-room wifi, razor blades, toothpaste and toothbrush, a scale, and even a nail clipper. Complimentary bottle water and fruit baskets are refill each day. The room was very kept and very clean and the bathroom was large and the towels are the thickest and largest that I have ever encountered. The services quality and the staff's attentiveness is world class.

My only disappointment about the hotel is the quality of the food. We tried all three restaurants/café in the hotel and the quality left much to be desired (I was told this is typical in all hotels, in fact the Horizon Chinese restaurant was one of the highest rated hotel-based restaurant in the city. Tried to venture out for some local restaurants (cab fares are extremely cheap in Beijing). The high quality local restaurant will cost less than 1/3 of what is costs in the hotel and much better quality.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holein1_LA's Summary
Date of Stay: April 2008
Member since: February 26, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good Business Hotel”

Shangri-la Kerry Centre Hotel

4 of 5 stars
norfolk, england
Apr 14, 2008

Very well run hotel, ideally placed for business and financial centres, close to Embassy district, but a little way out for City centre.....not necessarily a bad thing ( as its quieter) but not many restaurants or bars around other than in hotel, which are very good but expensive by Chinese standards. Good spacious rooms, very efficient service

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rsm47's Summary
Date of Stay: March 2008
Member since: March 16, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Thought it was great”

Shangri-la Kerry Centre Hotel

Mar 9, 2008

I stayed there twice last week - the beginning and end of a business trip to China. I stayed in two other hotels during the trip, and this was clearly the best. The rooms were clean, in good shape, and the housekeeping staff did a great job. They had all of the five star amenities, except for maybe a bathroom scale. They had a buffet in the restaurant for breakfast each day, and for dinner the one night I went to dinner. Great selection. Its a pricey hotel to be sure, but at least you get solid service.
Some people said this is off the beaten path, but for business I think it was fine. It was a ten minute walk to the Silk Street Pearl Market (a great destination to score bargains on almost anything - sort of like a flea market on steroids in a shopping mall format) and a new higher end mall called "The Place"). There is a lot of construction going on in the neighborhood.
The conceirge staff was capable. Everyone spoke English, I used the business center and the people there were helpful too. I visited the mall that is built-in to hotel. It is mostly high-end very expensive stores. There is a Citi-bank with an ATM (you have to go outside to the street to get to the ATM), and there is a grocery store.

  • This TripAdvisor Member:
    • Liked — problem free, good service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GreatExpectations01's Summary
Date of Stay: March 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: August 11, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“brilliant”

Shangri-la Kerry Centre Hotel

5 of 5 stars
Beijing
Jan 30, 2008
1/1 found this review helpful

We visited Beijing in October 2007 and it was a trip that I have been wishing to do since being very young so you can imagine our delight when both the hotel and the city were as beautiful as I had wished.

The Kerry Centre is a modern, luxurious hotel with all the amenities you could possibly wish for.

We had two rooms with inter-connecting doors and two huge (and may I say very comfortable) beds in each room and Cable TV with numerous channels.

The bathroom was the best bathroom I have showered in during my many years of travelling. Even if I tried, I could not fault a thing.

The lobby area was spacious and all the staff went out of their way to help with any question or query you may have had.

Breakfast was a treat and well worth getting up early. Chinese or International breakfast or a mixture was in plentiful supply.

I could write on and on why this hotel was my favorite but I wont...I will just say to anyone planning to visit Beijing that you MUST stay at the Kerry Centre. It is a hotel of true elegance and luxury.

To the hotel that made my trip of a lifetime extra special… 5 stars!

Ann Wang localnoodles

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnWang's Summary
Date of Stay: October 2007
Member since: January 30, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $253 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Shangri-la Kerry Centre Hotel

( 3-7 of 42 )
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Shangri-la Kerry Centre Hotel Address

1 Guanghua Rd, Chaoyang District, Beijing 100020, China